I replaced the USB cable with a known good cable, no help.
I am using the K3s. I neglected to order the AUX cable when I ordered
the amp but since have placed one on order and should be here tomorrow
but I don't think it will help in this case.
Maybe Elecraft Support will have an answer. I REALLY don't want to send
the amp back to Elecraft.
73, Ed
On 4/1/2018 16:22, Dick Dievendorff wrote:
OK, we tried!
Any spare USB A to USB B cables around that you can try? Might be something as
simple as a cable.
Failing that, support is your best shot.
I'm almost positive that the USB port is used during manufacturing testing for
the burn-in process that exercises all amps before they leave Watsonville, so
at some point it was working, at least with their cables, their computers and
their device drivers.
Are you using a K3S? Can it be reached with the same USB cable?
Sorry!
73 de Dick, K6KR
-----Original Message-----
From: Ed Gilliland <w5tm...@gmail.com>
Sent: Sunday, April 1, 2018 14:19
To: Dick Dievendorff <d...@elecraft.com>
Cc: Elecraft@mailman.qth.net
Subject: Re: [Elecraft] KPA-1500 s/n 56
Thanks Dick,
That's the first thing I did Dick but nothing on the Windows Device Manager
changes and there is no notification sound that you usually get when
unplugging/plugging a device into a USB port. I wonder if the USB port in the
KPA-1500 is dead.
I reinstalled the FTDI driver, no help.
I uninstalled/reinstalled the KPA-1500 Utility, no help.
The KPA-1500 Manual under Troubleshooting suggests the Windows Device Manager,
unplugging/plugging the USB cable method to locate the proper com port.
I've run out of talent...hi! I'll send a note to Elecraft Support.
Thanks for the note, Ed
On 4/1/2018 14:04, Dick Dievendorff wrote:
I’d suggest using the Windows Device Manager to view COM ports, see what COMn
gets added when you unplug and plug in the USB cable from the amp. If none
change, it might be a device driver needed. Usually Windows finds this driver
automatically if needed, but sometimes you need to reinstall the driver. There
is a link to the FTDI driver website on the page for KPA1500 Utility. There may
be advice in the KPA1500 utility help text under troubleshooting.
The USB port is used for factory burn in software, so it was working at least
at that time.
If you can’t get it quickly, contact Elecraft support, they probably have a
better checklist than I do.
73 de Dick, K6KR
On Apr 1, 2018, at 11:43, Ed Gilliland <w5tm...@gmail.com> wrote:
I received my KPA-1500 s/n 56 last Friday and have it on the air. All is well
with the exception of not being able to use the KPA-1500 Utility. I do not get
a notification sound from the computer when I plug the USB cable into the
computer. I've reset the KPA-1500, tried different USB ports, no success. Any
suggestions appreciated.
Thanks, Ed W5TM
______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:Elecraft@mailman.qth.net
This list hosted by: http://www.qsl.net Please help support this
email list: http://www.qsl.net/donate.html Message delivered to
d...@elecraft.com
______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:Elecraft@mailman.qth.net
This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to arch...@mail-archive.com
