Hi Bill,
Thanks for the reply.
I'm using Windows 10 Pro, Windows Defender.
I thought that you had nailed it. I checked the Allowed Apps in Windows
Defender and the KPA-1500 Utility wasn't listed. I added it and
restarted the computer, no help. Shouldn't I hear a notification sound
when I plug/unplug the KPA-1500 USB cable. I do when I unplug/plug the
keyboard.
Thanks again, Ed
On 4/1/2018 17:19, Bill Johnson wrote:
I would expect you did a restart and went back to the Dick's suggestions? It
is a PC issue. What version? Anti-virus program?
73,
Bill
K9YEQ
-----Original Message-----
From: elecraft-boun...@mailman.qth.net <elecraft-boun...@mailman.qth.net> On
Behalf Of Ed Gilliland
Sent: Sunday, April 1, 2018 4:19 PM
To: Dick Dievendorff <d...@elecraft.com>
Cc: Elecraft@mailman.qth.net
Subject: Re: [Elecraft] KPA-1500 s/n 56
Thanks Dick,
That's the first thing I did Dick but nothing on the Windows Device Manager
changes and there is no notification sound that you usually get when
unplugging/plugging a device into a USB port. I wonder if the USB port in the
KPA-1500 is dead.
I reinstalled the FTDI driver, no help.
I uninstalled/reinstalled the KPA-1500 Utility, no help.
The KPA-1500 Manual under Troubleshooting suggests the Windows Device Manager,
unplugging/plugging the USB cable method to locate the proper com port.
I've run out of talent...hi! I'll send a note to Elecraft Support.
Thanks for the note, Ed
On 4/1/2018 14:04, Dick Dievendorff wrote:
I’d suggest using the Windows Device Manager to view COM ports, see what COMn
gets added when you unplug and plug in the USB cable from the amp. If none
change, it might be a device driver needed. Usually Windows finds this driver
automatically if needed, but sometimes you need to reinstall the driver. There
is a link to the FTDI driver website on the page for KPA1500 Utility. There may
be advice in the KPA1500 utility help text under troubleshooting.
The USB port is used for factory burn in software, so it was working at least
at that time.
If you can’t get it quickly, contact Elecraft support, they probably have a
better checklist than I do.
73 de Dick, K6KR
On Apr 1, 2018, at 11:43, Ed Gilliland <w5tm...@gmail.com> wrote:
I received my KPA-1500 s/n 56 last Friday and have it on the air. All is well
with the exception of not being able to use the KPA-1500 Utility. I do not get
a notification sound from the computer when I plug the USB cable into the
computer. I've reset the KPA-1500, tried different USB ports, no success. Any
suggestions appreciated.
Thanks, Ed W5TM
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