Note the one item I have as failed. If you find the same on your machine, simply quick uninstall, then go to the top tool bar and click on action and scan for hardware changes. The snippet tool won't let me copy to point it out to you. See if that doesn't do it. So, to summarize, Device manager, click on the Universal Serial Bus Controllers, right click on marked USB devices marked with a fault indicator and then uninstall each of them, then go up to menu and then scan for changes. That should do it. Of course, you have to select the correct port when using the utility, and try each one to be sure you have the correct port!
72 & 73, Bill K9YEQ FT’er for K2, KX1, KX3, KXPA100, KAT500, W2, etc. -----Original Message----- From: elecraft-boun...@mailman.qth.net <elecraft-boun...@mailman.qth.net> On Behalf Of Ed Gilliland Sent: Sunday, April 1, 2018 5:09 PM To: Dick Dievendorff <d...@elecraft.com> Cc: Elecraft@mailman.qth.net Subject: Re: [Elecraft] KPA-1500 s/n 56 I replaced the USB cable with a known good cable, no help. I am using the K3s. I neglected to order the AUX cable when I ordered the amp but since have placed one on order and should be here tomorrow but I don't think it will help in this case. Maybe Elecraft Support will have an answer. I REALLY don't want to send the amp back to Elecraft. 73, Ed On 4/1/2018 16:22, Dick Dievendorff wrote: > OK, we tried! > > Any spare USB A to USB B cables around that you can try? Might be something > as simple as a cable. > > Failing that, support is your best shot. > > I'm almost positive that the USB port is used during manufacturing testing > for the burn-in process that exercises all amps before they leave > Watsonville, so at some point it was working, at least with their cables, > their computers and their device drivers. > > Are you using a K3S? Can it be reached with the same USB cable? > > Sorry! > > 73 de Dick, K6KR > > > -----Original Message----- > From: Ed Gilliland <w5tm...@gmail.com> > Sent: Sunday, April 1, 2018 14:19 > To: Dick Dievendorff <d...@elecraft.com> > Cc: Elecraft@mailman.qth.net > Subject: Re: [Elecraft] KPA-1500 s/n 56 > > Thanks Dick, > > That's the first thing I did Dick but nothing on the Windows Device Manager > changes and there is no notification sound that you usually get when > unplugging/plugging a device into a USB port. I wonder if the USB port in the > KPA-1500 is dead. > > I reinstalled the FTDI driver, no help. > > I uninstalled/reinstalled the KPA-1500 Utility, no help. > > The KPA-1500 Manual under Troubleshooting suggests the Windows Device > Manager, unplugging/plugging the USB cable method to locate the proper com > port. > > I've run out of talent...hi! I'll send a note to Elecraft Support. > > Thanks for the note, Ed > > > > > On 4/1/2018 14:04, Dick Dievendorff wrote: >> I’d suggest using the Windows Device Manager to view COM ports, see what >> COMn gets added when you unplug and plug in the USB cable from the amp. If >> none change, it might be a device driver needed. Usually Windows finds this >> driver automatically if needed, but sometimes you need to reinstall the >> driver. There is a link to the FTDI driver website on the page for KPA1500 >> Utility. There may be advice in the KPA1500 utility help text under >> troubleshooting. >> >> The USB port is used for factory burn in software, so it was working at >> least at that time. >> >> If you can’t get it quickly, contact Elecraft support, they probably have a >> better checklist than I do. >> >> 73 de Dick, K6KR >> >>> On Apr 1, 2018, at 11:43, Ed Gilliland <w5tm...@gmail.com> wrote: >>> >>> I received my KPA-1500 s/n 56 last Friday and have it on the air. All is >>> well with the exception of not being able to use the KPA-1500 Utility. I >>> do not get a notification sound from the computer when I plug the USB cable >>> into the computer. I've reset the KPA-1500, tried different USB ports, no >>> success. Any suggestions appreciated. >>> >>> Thanks, Ed W5TM >>> >>> ______________________________________________________________ >>> Elecraft mailing list >>> Home: http://mailman.qth.net/mailman/listinfo/elecraft >>> Help: http://mailman.qth.net/mmfaq.htm >>> Post: mailto:Elecraft@mailman.qth.net >>> >>> This list hosted by: http://www.qsl.net Please help support this >>> email list: http://www.qsl.net/donate.html Message delivered to >>> d...@elecraft.com > ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to k9...@live.com
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