I would expect you did a restart and went back to the Dick's suggestions? It is a PC issue. What version? Anti-virus program?
73, Bill K9YEQ -----Original Message----- From: elecraft-boun...@mailman.qth.net <elecraft-boun...@mailman.qth.net> On Behalf Of Ed Gilliland Sent: Sunday, April 1, 2018 4:19 PM To: Dick Dievendorff <d...@elecraft.com> Cc: Elecraft@mailman.qth.net Subject: Re: [Elecraft] KPA-1500 s/n 56 Thanks Dick, That's the first thing I did Dick but nothing on the Windows Device Manager changes and there is no notification sound that you usually get when unplugging/plugging a device into a USB port. I wonder if the USB port in the KPA-1500 is dead. I reinstalled the FTDI driver, no help. I uninstalled/reinstalled the KPA-1500 Utility, no help. The KPA-1500 Manual under Troubleshooting suggests the Windows Device Manager, unplugging/plugging the USB cable method to locate the proper com port. I've run out of talent...hi! I'll send a note to Elecraft Support. Thanks for the note, Ed On 4/1/2018 14:04, Dick Dievendorff wrote: > I’d suggest using the Windows Device Manager to view COM ports, see what COMn > gets added when you unplug and plug in the USB cable from the amp. If none > change, it might be a device driver needed. Usually Windows finds this driver > automatically if needed, but sometimes you need to reinstall the driver. > There is a link to the FTDI driver website on the page for KPA1500 Utility. > There may be advice in the KPA1500 utility help text under troubleshooting. > > The USB port is used for factory burn in software, so it was working at least > at that time. > > If you can’t get it quickly, contact Elecraft support, they probably have a > better checklist than I do. > > 73 de Dick, K6KR > >> On Apr 1, 2018, at 11:43, Ed Gilliland <w5tm...@gmail.com> wrote: >> >> I received my KPA-1500 s/n 56 last Friday and have it on the air. All is >> well with the exception of not being able to use the KPA-1500 Utility. I do >> not get a notification sound from the computer when I plug the USB cable >> into the computer. I've reset the KPA-1500, tried different USB ports, no >> success. Any suggestions appreciated. >> >> Thanks, Ed W5TM >> >> ______________________________________________________________ >> Elecraft mailing list >> Home: http://mailman.qth.net/mailman/listinfo/elecraft >> Help: http://mailman.qth.net/mmfaq.htm >> Post: mailto:Elecraft@mailman.qth.net >> >> This list hosted by: http://www.qsl.net Please help support this >> email list: http://www.qsl.net/donate.html Message delivered to >> d...@elecraft.com ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to k9...@live.com ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
