Thanks Chris!
Now that I know what questions to ask, I may be able to solve this problem! I do not know how Sympatico expects OE to be configured but the guy I was talking to (the third in a row - I had to keep asking for someone who could answer my questions), seemed to think any of the big three apps could do it - not sure how - he did say Sympatico was POP and smtp compatible. (I haven't paid enough attention over the years to know about connection modes.) FYI a friend's tech saavy son did tell me that Sympatico (the internet branch of Canada's equivalent to AT&T - they own all the original phone lines in these parts) had a more sophisticated set up than the smaller companies and that they did indeed have DSL rather than ADSL - he said their DSL does not share the same line as another company's ADSL would - which is why they would have assured me that I could use their service with no fear of disconnection. Perhaps he was wrong, however - I now know to ask _them_ specifically why they can say that. Also, I told _my_ ISP tech support person about my tricky Apple modem (I have to use the 34k option if I want to be sure I am not disconnected) and the fact that I can hear faint voices if I dial one number and listen to the line (supposedly the sign of a "dirty line") and he said (after going off several times to relay my questions to someone else) that he could NOT assure me that I could use their service with no fear of disconnection - he said the dirty lines would make the disconnection problem _worse_. Again, thanks to your advice, I can ask someone else at the ISP more specific questions. Anyway, thanks again for the info. Hopefully I can find tech support people at the ISP's concerned who can discuss this further as well as you! Tannis >>I am considering their DSL service but their technical help person >>couldn't tell me whether Emailer would be able to "pull" the spam folder >>(into which Sympatico files all mail they consider to be spam)directly >>into my Emailer database. Most email programs of his acquaintance can >>synch up in this way but he had never heard of Emailer. If Emailer >>can't, I would be obliged to continually check the site's folder for >>misdirects. >> >>My present ISP tags items and they download along with the rest of my >>mail - Emailer has been set up to file them accordingly. Unfortunately, >>Sympatico separates them out and puts them into a separate folder on the >>server. > >How does Sympatico say you have to configure Outlook Express to collect >mail from this other folder? Are they expecting their cutomers to all >switch to IMAP email clients? > >> I am considering Sympatico because they have a DSL connection and my >>ISP's cheaper high speed (1500bps) connection uses ASDL which I >>understand may be a problem as my phones lines are somewhat "dirty" and I >>sometimes get bumped from a 48bps connection. I might be more inclined to >>stay with them if I could be confident that the ASDL would work as well >>as the DSL. > >Chances are, Sympatico also does ADSL. DSL is really xDSL, ie: DSL is >just a shortened term for a version of DSL that has another leading >letter. 99% of residential DSL providers are doing ADSL. Unless Sympatico >is offering you SDSL or IDSL then you would get a new phone line with the >DSL service. > >Check with your current ISP and ask them if your line qualifies. A >"dirty" phone line for dialup doesn't mean it won't work just fine with >DSL. Also, are you sure your dialup problem is the line? Many 56k modems >will have handshake problems even over good lines. So it may not be the >line, it may just be a problem between your brand modem and your ISPs >modem pool. One thing you can do to get around it is downgrade your modem >to a 33.6 speed (you can do it thru AT commands, most 56k modem providers >offer an alternate modem profile that will force 33.6 connections). That >will help avoid the disconnects, but at the expense of a lower speed. > >And of course, even if it IS a line problem, and even if the line problem >effects the DSL, it may only effect it by causing a lower connect speed. >Rather than the advertised 1500k, you might only get 1200k or 700k. >That's probably still worth it compared to an unstable 48k dialup >connection. > >And finally, if it is a line problem, like I listed above, unless >Sympatico is using a type of DSL service that requires a line of its own, >then they too will have the same problems as your current ISP. > >-chris ><http://www.mythtech.net> > >___________________________________________________________________________ >To unsubscribe send a mail message with a SUBJECT line of "unsubscribe" to ><[EMAIL PROTECTED]> or <[EMAIL PROTECTED]> > ___________________________________________________________________________ To unsubscribe send a mail message with a SUBJECT line of "unsubscribe" to <[EMAIL PROTECTED]> or <[EMAIL PROTECTED]>
