I also asked MM why any of the libraries I used/created in Fin2K6 would not load (Chord Symbols, Shape Expressions, Shapes, Articulations) in Fin2K7 but got no response to that question. Very frustrating, because I decided to use a new template (from 2K7) to work on a new piece (rather than what I have done in the past, which is: open an older template that I had customized). SO, I opened up a new 2K7 template, modified and tried to load my customized libraries, and none of them loaded. It just blinked at me when I said "Open Library" and I'd go to check to see if the corresponding items were now updated, and see no changes. The reason I was using Fin2K7 template was I had major problems with the playback features (using Garritan) when I opened a Finale doc that had been created in an earlier version that 2K7. (dynamics would not affect some staves, including hairpins, score and note expressions would have no impact on the dynamic levels on various staves, even when I deleted the existing symbols and replaced them, even when I reset the Velocity of the entire staff using the midi tool; etc.; I even tried re-entering some of the music to see if that helped. MM did not address these issues in my tech request and I gave up asking, and I gave up using 2K7.) NOTE: I am using a Mac G5 Dual Core 2.0 Ghz with 5.5 GB of ram, and this is the same machine I have been using Fin2K5 and 2K6 on with no issues.
> In response to Johannes and Vern: > > I also experience this behavior in 2K7, though I find it only mildly > annoying. There are other problems, and the communication with the > support staff has deteriorated markedly since MM has gone to the web > based system. It is not only "mechanically" more difficult to > communicate, but the quality of the responses are sometimes dismally > off the subject, requiring a request that they go back an reread the > submission, so that they understand the question. This has happened > too often to be an accident, and I can only conclude that the quality > of the support staff has fallen. > > I have a problem loading a Document Options library (on a Mac). When > I load a correctly (I believe) saved library, most of the font > selections are lost - wrong fonts are substituted, requiring me to > correct them and practically destroying the advantage of being able > to load a Document Options Library. Has anyone else experienced > this? Could it be some kind of corruption on my system? I thought > that MM had acknowledged this (on the Mac side), but they now claim > that they were referring to something else, and the communication > with them has become so obtuse that I no longer know what's going on. > > Attempts to communicate with MM have become more frustrating than > they are worth. > > Chuck > > > Chuck Israels > 230 North Garden Terrace > Bellingham, WA 98225-5836 > phone (360) 671-3402 > fax (360) 676-6055 > www.chuckisraels.com > > _______________________________________________ > Finale mailing list > Finale@shsu.edu > http://lists.shsu.edu/mailman/listinfo/finale > _______________________________________________ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
