Hugo, Do not take this personally but it seems to me like you would be a perfect candidate to work for Checkpoint.
Checkpoint's mantra is "F! you customers, just pay us the support and go away. We will not help you. If you have a problem, go head and upgrade and see if it works. If it works great. If it does not work, do NOT call us because we do not give a sh_t about you. We think all of you customers are F! idiots anyway. Stop calling and bother us because we don't care." Let me give you an example. I opened a CP TAC case three months ago regarding global migration between NG FP3 and NGx R60 with HFA_04. The migration was ok but when I tried to apply it the global policy to the CMA, I get errors. I opened a TAC case with Checkpoint and they essentially told me "well, try to upgrade and see if it works. If it does not, too bad we can not help you." you should be an excellent Checkpoint TAC engineer with that kind of attitude hugo. cisco4ng Hugo van der Kooij <[EMAIL PROTECTED]> wrote: On Sat, 4 Nov 2006, Ronny Vaningh wrote: > When paying the amount of money for p1 and for premium support I would > also like to know in advance what causes those frequent crashes instead > of putting customers to a new R61 HFA1 deployment and waiting until it > happens, opening a case ... Nothing I can do about it. If you run closed-source products you live by what ever rules they feel like. The one to address your complaints to is your Check Point representative. Hugo. -- [EMAIL PROTECTED] http://hvdkooij.xs4all.nl/ This message is using 100% recycled electrons. ================================================= To set vacation, Out-Of-Office, or away messages, send an email to [EMAIL PROTECTED] in the BODY of the email add: set fw-1-mailinglist nomail ================================================= To unsubscribe from this mailing list, please see the instructions at http://www.checkpoint.com/services/mailing.html ================================================= If you have any questions on how to change your subscription options, email [EMAIL PROTECTED] ================================================= --------------------------------- Want to start your own business? Learn how on Yahoo! Small Business. ================================================= To set vacation, Out-Of-Office, or away messages, send an email to [EMAIL PROTECTED] in the BODY of the email add: set fw-1-mailinglist nomail ================================================= To unsubscribe from this mailing list, please see the instructions at http://www.checkpoint.com/services/mailing.html ================================================= If you have any questions on how to change your subscription options, email [EMAIL PROTECTED] =================================================
