Hi,
Looking at the last 2 Emails, I wanted to share with our position.
Check Point Software is committed to provide the highest quality of support.
We continually review our support procedures in order to improve and best
serve our channel Partners and Customers.
This is not to say that the world is perfect. It is clear that they are
cases where the trouble shooting could be optimized but again, never forget
that the products we are dealing with are very rich in features and
possibilities, which certainly makes the work of our Engineers, as
interesting as complex.
As Check Point Resellers and Customers, you can help us by providing
detailed feedback on where you see we could improve. This is our common
interest that, when you see an area of improvement or a matter where you are
not satisfied enough, you would contact a Check Point Support Manager, and
share it.
You certainly have our commitment that we will work with you on the
resolution of any matter you would raise.
Best Regards,
Patrick Plawner.
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Patrick Plawner - Escalation Director
International Headquarters
3a Jabotinsky St. 24th Floor
Ramat-Gan 52520 Israel
Tel: + 972 (3) 753-4562
Fax: + 972 (3) 575-9256
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International Headquarters:������������ | E-mail: [EMAIL PROTECTED]
3a Jabotinsky St. 24th Floor����������� | Tel: + 972 (3) 753-4555
Ramat-Gan 52520 Israel����������������� | Fax: + 972 (3) 575-9256
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