That is very interesting.
Why is it that I havn't heard of it ? Or just about anyone that is ?
With all due respects to Mr. Escelation manager from CP.....you may want to
make your support better, but in my opinion it has been bad from day one,
and is getting no better.
I'v been a CP user for years now, and I have never had a problem solved
without multiple headaches, not to forget one incident from version 3 which
hasn't yet been solved (We are now at version 4.1).
So please, if you are going to be serious, then do something about the poor
track record first, and only then come and say "Look, we'v improved and we
will improve more".
Stating that You want to hear from us is crap. You already hear from us
regarding the problems. And if CP don't already know how poorly their
support is thought of, then there's nothing more that need be said is there.
I for one have already escalated my own issues to my own management. Let
them break heads with CP for taking two months to get nowhere.
Mike
Systems & Security Admin
Israel Airport Authority
> -----Original Message-----
> From: Dameon D. Welch-Abernathy [SMTP:[EMAIL PROTECTED]]
> Sent: a ea?e 05 2000 0:28
> To: Michael Louie
> Cc: Patrick Plawner; 'Mike Glassman - Admin'; 'Ivan Fox'; 'fw-1
> listserv'
> Subject: Re: [FW1] Checkpoint *sigh* support
>
>
> On Sun, Jun 04, 2000 at 10:06:32AM -0700, Michael Louie wrote:
> >
> > Since Checkpoint software is "commited to provide the higest quality of
> > support", I would like to ask one question. Why is there no 24/7
> > support?
>
> They offer this service. It's called Platninum Level support. It's
> expensive
> as I recall, but they do offer it.
>
> -- PhoneBoy
>
>
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