Patrick Plawner,
Since Checkpoint software is "commited to provide the higest quality of
support", I would like to ask one question. Why is there no 24/7
support? Considering how widely used Checkpoint Firewall-1 is as well as the
pricetag on this software it is very unusual for Checkpoint not to have even a
single person available to answer a telephone. All the contact numbers on your
website of the various worldwide offices are essentially useless during
off hours.
Thanks,
Mike
On Sun, 4 Jun 2000, Patrick Plawner wrote:
>
> Hi,
>
>
> Looking at the last 2 Emails, I wanted to share with our position.
>
> Check Point Software is committed to provide the highest quality of support.
> We continually review our support procedures in order to improve and best
> serve our channel Partners and Customers.
>
> This is not to say that the world is perfect. It is clear that they are
> cases where the trouble shooting could be optimized but again, never forget
> that the products we are dealing with are very rich in features and
> possibilities, which certainly makes the work of our Engineers, as
> interesting as complex.
>
> As Check Point Resellers and Customers, you can help us by providing
> detailed feedback on where you see we could improve. This is our common
> interest that, when you see an area of improvement or a matter where you are
> not satisfied enough, you would contact a Check Point Support Manager, and
> share it.
> You certainly have our commitment that we will work with you on the
> resolution of any matter you would raise.
>
>
> Best Regards,
> Patrick Plawner.
>
>
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