1) Training.
As pointed out by several members of the list, training seems to be
an issue. The courses are overpriced for the material covered. Basically,
you could have
given me the manuals and I could have worked through the exercises
myself. Also, there was no meat to the courses. The material was covered
at the GUI level
and nothing was discussed about the files/directories that make it
all work on the machine. Finally, the instructors usually are field personnel
who are not instructors or
are instructors that never worked on Firewall-1 in the field.
2) Secure Remote
Excellent product for most situations. But I do have a complaint. The
tcp connections timeout is set for only 2 hours. I have raised this issue
with fellow
members of the group. Some of them offered some suggestions on overcoming
this limitation. Searched all the faq's and for other material to help
me solve the
problem. After this exhaustive search was completed and numerous tests
conducted on the Secure Remote connections, I have come to the conclusion
that the
TCP connection timeout period is fixed at a maximum of 2 hours. If
Checkpoint engineers could alter this situation, it would help me in some
of my situations. Finally,
these changes would be appreciated for 4.0 as well for 4.1. Backwards
compatibility. I hate been forced to a new revision without just cause.
At the present moment I am
moving to another product for my VPN requirements.
3) Technical Support
The technical support is very expensive if we have to talk to an engineer.
Fortunately we do have this list and the aid of third party people like
phoneboy. But still with all
this, technical support from Checkpoint is minimal, unless your
customers fork out the big money for it. As one colleague on the
list indicated, it is a good thing that you
make a pretty good product, otherwise he would have gone elsewhere
because of the lack of proper technical support.
My two cents for the list and to Checkpoint.
merlin
Patrick Plawner wrote:
Hi,Looking at the last 2 Emails, I wanted to share with our position.
Check Point Software is committed to provide the highest quality of support.
We continually review our support procedures in order to improve and best
serve our channel Partners and Customers.This is not to say that the world is perfect. It is clear that they are
cases where the trouble shooting could be optimized but again, never forget
that the products we are dealing with are very rich in features and
possibilities, which certainly makes the work of our Engineers, as
interesting as complex.As Check Point Resellers and Customers, you can help us by providing
detailed feedback on where you see we could improve. This is our common
interest that, when you see an area of improvement or a matter where you are
not satisfied enough, you would contact a Check Point Support Manager, and
share it.
You certainly have our commitment that we will work with you on the
resolution of any matter you would raise.Best Regards,
Patrick Plawner.-----------------------------------------------------------------------
Patrick Plawner - Escalation Director
International Headquarters
3a Jabotinsky St. 24th Floor
Ramat-Gan 52520 Israel
Tel: + 972 (3) 753-4562
Fax: + 972 (3) 575-9256-----------------------------------------------------------------------
Check Point Software Technologies, Inc. | Tel: (650) 562-0400
(800) 429 4391
Three Lagoon Drive, Suite 400 | Fax: (650) 562-0410
Redwood City, CA 94065 |International Headquarters: | E-mail: [EMAIL PROTECTED]
3a Jabotinsky St. 24th Floor | Tel: + 972 (3) 753-4555
Ramat-Gan 52520 Israel | Fax: + 972 (3) 575-9256Check Point's WWW server | http://www.checkpoint.com/
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