Actually, I called last week outside my support time (6-6 M-F) and they
wanted to charge me $845 for one incident. Needless to say, I waited until
the next day.
Joshua R. Beining
Network Administrator
eLine Productions
537 Stevenson St. Ste. 200
San Francisco, CA., 94103
415-575-3610 x221 (voice)
415-575-3619 (fax)
415-740-8915 (cellular)
http://www.eline.com
---
I haven't lost my mind, it's backed up on tape...somewhere.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of
Aaron Turner
Sent: Monday, June 05, 2000 12:55 PM
To: Dameon D. Welch-Abernathy
Cc: Michael Louie; Patrick Plawner; 'Mike Glassman - Admin'; 'Ivan Fox';
'fw-1 listserv'
Subject: Re: [FW1] Checkpoint *sigh* support
You can also call the support number and give them a credit card number.
They'll charge you $400 per incident last time I asked.
--
Aaron Turner [EMAIL PROTECTED] 650.237.0300 x252
Security Engineer Vicinity Corp.
Cell: 408-314-9874 http://www.vicinity.com
On Sun, 4 Jun 2000, Dameon D. Welch-Abernathy wrote:
>
> On Sun, Jun 04, 2000 at 10:06:32AM -0700, Michael Louie wrote:
> >
> > Since Checkpoint software is "commited to provide the higest quality of
> > support", I would like to ask one question. Why is there no 24/7
> > support?
>
> They offer this service. It's called Platninum Level support. It's
expensive
> as I recall, but they do offer it.
>
> -- PhoneBoy
>
>
>
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