On Sun, 4 Jun 2000, Patrick Plawner wrote:
>Looking at the last 2 Emails, I wanted to share with our position.
>
>Check Point Software is committed to provide the highest quality of
support.
>We continually review our support procedures in order to improve and
best
>serve our channel Partners and Customers.
>
>This is not to say that the world is perfect. It is clear that they
are
>cases where the trouble shooting could be optimized but again, never
forget
>that the products we are dealing with are very rich in features and
>possibilities, which certainly makes the work of our Engineers, as
>interesting as complex.
So, Mr. Plawner, tell me why we're still suffering bugs in FW-1 that
has been there for a long time, since 3.0, and that are still unsolved
in 4.1. A problem that is reproducable at will and that forces us to
use a second machine to work around this bug. Our reseller's support
manager has been at a developers meeting in Israel lately and told me
that Checkpoint didn't really care about this problem.
This behaviour is not what I would call customer friendly, and it will
definitly not match your statement:
>You certainly have our commitment that we will work with you on the
>resolution of any matter you would raise.
Kind regards,
Joerg Oertel
// pallas GmbH ............ Joerg Oertel ...........
Hermuelheimer Str. 10 System engineer
D-50321 Bruehl, Germany [EMAIL PROTECTED]
phone +49-(0)2232-1896-0
http://www.pallas.de fax +49-(0)2232-1896-29
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