I've been down the other vendor support trail including Cisco and think very highly of
Check Point support and the direction they are going. Yes, I am a satisfied
customer!! I have noticed dramatic changes for the better in the last several months.
Gee, I remember how raunchy Cisco support was years back...it was indeed painful...
Dean-o
On Mon, 05 June 2000, Valerie Harris wrote:
>
>
> Well, having used other products, I think that Checkpoint's support is one of the
> betrer ones (anyone tried Gauntlet? man.....). I have had problems, and they have
> been really helpful. It is nice when a support staff follows up with you more than
> once a day, and volunteers to call you in the Asia Pacific region to help solve
> things (which they did for me). However, it is really tough to get support if you do
> not have a ticket nmber, coz then they will NEVER respond :)
> Although it is true that they often say that 'if that is all the information you can
> provide, then there is nothing I can conclude from this point. Let us know if the
> problem occurs again, and provide us with ..... info.'. But when they do have soem
> idea as to what the problem is, they really do go otu of their way, or does it
> depend on which engineer responds to your call at their support centre? :)
>
> Aynways, a thumbs up to Checkpoint!!
>
>
>
> "Shea, Timothy" wrote:
>
> > Yes - and then you are forced to leave a message for a phone call back.
> > Didn't help me while I was in Japan trying to work on a problem.
> >
> > I have had to use checkpoint support twice in the last 4 weeks. Both times
> > - I was able to fix the problem on my own while I waited for Checkpoint to
> > get back to me. To their credit - the intial call back was always within 24
> > hours however followup and troubleshooting was poor.
> >
> > This from my last call:
> >
> > "From the information you described, I can not think of a reason why
> > the VPN did not work. please keep me informed if this happens again."
> >
> > My confidence is just overflowing.
> >
> > I do think Checkpoint is an excellent product and I am rolling it to more
> > sites and product support is my only real gripe.
> >
> > t.s
> >
> > -----Original Message-----
> > From: Aaron Turner [mailto:[EMAIL PROTECTED]]
> > Sent: Monday, June 05, 2000 2:55 PM
> > To: Dameon D. Welch-Abernathy
> > Cc: Michael Louie; Patrick Plawner; 'Mike Glassman - Admin'; 'Ivan Fox';
> > 'fw-1 listserv'
> > Subject: Re: [FW1] Checkpoint *sigh* support
> >
> > You can also call the support number and give them a credit card number.
> > They'll charge you $400 per incident last time I asked.
> >
> > --
> > Aaron Turner [EMAIL PROTECTED] 650.237.0300 x252
> > Security Engineer Vicinity Corp.
> > Cell: 408-314-9874 http://www.vicinity.com
> >
> > On Sun, 4 Jun 2000, Dameon D. Welch-Abernathy wrote:
> >
> > >
> > > On Sun, Jun 04, 2000 at 10:06:32AM -0700, Michael Louie wrote:
> > > >
> > > > Since Checkpoint software is "commited to provide the higest quality of
> > > > support", I would like to ask one question. Why is there no 24/7
> > > > support?
> > >
> > > They offer this service. It's called Platninum Level support. It's
> > expensive
> > > as I recall, but they do offer it.
> > >
> > > -- PhoneBoy
> > >
> > >
> > >
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