Your in marketing, right?
- -
Robert P. MacDonald, Network Engineer
e-Business Infrastructure
G o r d o n F o o d S e r v i c e
Voice: +1.616.261.7987 email: [EMAIL PROTECTED]
>>> "Patrick Plawner" <[EMAIL PROTECTED]> 6/4/00 11:11:56 AM >>>
>
>Hi,
>
>
>Looking at the last 2 Emails, I wanted to share with our position.
>
>Check Point Software is committed to provide the highest quality of support.
>We continually review our support procedures in order to improve and best
>serve our channel Partners and Customers.
>
>This is not to say that the world is perfect. It is clear that they are
>cases where the trouble shooting could be optimized but again, never forget
>that the products we are dealing with are very rich in features and
>possibilities, which certainly makes the work of our Engineers, as
>interesting as complex.
>
>As Check Point Resellers and Customers, you can help us by providing
>detailed feedback on where you see we could improve. This is our common
>interest that, when you see an area of improvement or a matter where you are
>not satisfied enough, you would contact a Check Point Support Manager, and
>share it.
>You certainly have our commitment that we will work with you on the
>resolution of any matter you would raise.
>
>
>Best Regards,
>Patrick Plawner.
>
>
>-----------------------------------------------------------------------
>Patrick Plawner - Escalation Director
>International Headquarters
>3a Jabotinsky St. 24th Floor
>Ramat-Gan 52520 Israel
>Tel: + 972 (3) 753-4562
>Fax: + 972 (3) 575-9256
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