Yes - and then you are forced to leave a message for a phone call back.
Didn't help me while I was in Japan trying to work on a problem.
I have had to use checkpoint support twice in the last 4 weeks. Both times
- I was able to fix the problem on my own while I waited for Checkpoint to
get back to me. To their credit - the intial call back was always within 24
hours however followup and troubleshooting was poor.
This from my last call:
"From the information you described, I can not think of a reason why
the VPN did not work. please keep me informed if this happens again."
My confidence is just overflowing.
I do think Checkpoint is an excellent product and I am rolling it to more
sites and product support is my only real gripe.
t.s
-----Original Message-----
From: Aaron Turner [mailto:[EMAIL PROTECTED]]
Sent: Monday, June 05, 2000 2:55 PM
To: Dameon D. Welch-Abernathy
Cc: Michael Louie; Patrick Plawner; 'Mike Glassman - Admin'; 'Ivan Fox';
'fw-1 listserv'
Subject: Re: [FW1] Checkpoint *sigh* support
You can also call the support number and give them a credit card number.
They'll charge you $400 per incident last time I asked.
--
Aaron Turner [EMAIL PROTECTED] 650.237.0300 x252
Security Engineer Vicinity Corp.
Cell: 408-314-9874 http://www.vicinity.com
On Sun, 4 Jun 2000, Dameon D. Welch-Abernathy wrote:
>
> On Sun, Jun 04, 2000 at 10:06:32AM -0700, Michael Louie wrote:
> >
> > Since Checkpoint software is "commited to provide the higest quality of
> > support", I would like to ask one question. Why is there no 24/7
> > support?
>
> They offer this service. It's called Platninum Level support. It's
expensive
> as I recall, but they do offer it.
>
> -- PhoneBoy
>
>
>
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