> I'll preface my post here by stating that IANAL, and that if you want > definitive answers and don't trust the answers you've been getting from > AppleCare techs, you should call and speak to Apple's Customer Relations.
Then I should preface mine by stating that IANAL, I never said that I didn't not believe you or that you were lying- but that it didn't jive with what apple has told me or others which is why I'm trying to clarify. > All of this ONLY applies to mail-in portable repairs. out of warranty > carry in repairs of desktop units (where you take it to a local AASP) are > another matter altogether; the AASP has to pay for the parts and can > charge you whatever they feel is fair (and you're willing to pay). Understood. > Basically, Apple's only charged me the flat rate for every repair that > didn't involve someone dropping or kicking a laptop, or driving a pencil > through the display, or whatnot. Ok, and you're an applecare tech- I just know for a fact apple is charging others more. :/ Perhaps your dealings with apple are a little different than a normal folk's (or a friend who works through apple as a campus tech). > "the part shouldn't fail if you use it properly" is not a valid excuse on > their part and, in fact, the only time I've heard of Apple saying > something like that is when one of my end users has a PHYSICALLY broken > part that they say isn't abuse. "The hinge just broke" or "the cable just > broke" or some such. *nods* Unfortunately, one of the most common failures on tibook's right now is the hinges, and people are hearing that line a lot. I used to spend a lot of time on the tibook list before I got rid of mine, and it was very very common (along with the firewire ports and other issues). > unless you give apple some indication that a firewire port was blown > through abuse or misuse, the flat rate applies. the hinges are another > matter for one reason -> MOST of the time, hinges break through abuse, > though there have been reports of the hinges breaking through no misuse by > the user. On a couple of these, Apple has asked us to pay for the repair > (getting a PO from me), but we wound up not being billed. I can't agree with you that most of the time hinges break through misuse. I would consider "most of the time" to mean 90% or more. I've had hinges go bad on three machines I personally owned (wall street, ibook, tibook) and none of them even had a scratch on them otherwise, had never been dropped, and in some cases were only opened and closed once a week or so. That's three out of six apple laptops- in contrast, I've owned 3 PC laptops and never had a hinge problem with the exact same treatment (a dell, a toshiba and an ibm... One horribly vaio purchase that lasted a week so I don't even consider it as being owned). Michael Bryan Bell ------------------ ICQ: 16106263 Yahoo: mhbell1 No Link for you! AIM: drunkenbatman -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
