Unbelievable. I've been in retail off and on over the years, and that isn't something that I could ever see being condoned. Do I smell a sabateur?
Sadly, *nothing* will change without a bit of work. Call the manager and complain (I'll assume the jerk's name is on your receipt/invoice). Follow-up with a letter, then email Head Office, referencing both phone call and letter. This email would seem to cover most all of what you want to say... Good luck. On Sun, 9 Oct 2005, Nancy Lawrence wrote: > I have mixed feelings about the Apple store. When the one near me > first opened, it was great. As was said earlier, the geniuses really > did seem to be geniuses. And they took a look at my Pismo (!) after > what I came to find out was a kernel panic, recommended DiskWarrior, > and I was up and running that very day, all for free (yeah, I bought > the DiskWarrior but it's not like they charged me for looking at my > way-out-of-warranty laptop). > > However, fast forward two years. I finally convinced my SO to > switch. We go to buy a bright shiny new Powerbook, i.e., to drop > $1,500-$1,700. I have never been treated so rudely. The salesperson > tried to upsell Applecare (which we planned to buy, but not right > then, thank you). I mentioned that since it was available throughout > the time of the original warranty we were going to hold off because > this was a big purchase for us. He then made this face like, "Well, > if you're willing to risk it, I hope nothing bad happens," as if > somehow we were at some additional risk by not purchasing Applecare > at the time of purchase. Please. But the worst thing was what > happened next. It took him a really long time to get the Powerbook > from the back and when he finally arrived, I asked if the Airport > extreme card was there. (I know they're stock, but I had a friend > who had gotten home and discovered that it wasn't there). He looked > at me like he hated me, raised the box up to my face, tapped his > finger on the side where the spec labels are, and glared at me. > Didn't say a word, didn't say "Yes, of course," "Yes, they're stock," > "Yes, if there's any problem you can bring it back," "Yes, would you > like me to open it and double-check?", nothing. Just tapped the box > about 6 inches from my face. I have never been treated like that > before, not at BestBuy, not at CompUSA, not at Circuit City, hell, > not even at Wal-Mart. And *especially* not when I was spending well > over a grand. I mean, it's not like I was buying a USB hub and asked > if the adapter was really there. > > So after that, I am really, really soured on the Apple store. I > think Apple needs to regroup and refocus regarding exactly what they > want the Apple store to be. Right now it seems like it's a > storefront no different than the other retailers I mentioned, except > that it happens to sell only one brand. > > Nancy > > On Oct 9, 2005, at 5:49 PM, Bruce Johnson wrote: > > > > > On Oct 9, 2005, at 1:05 PM, david wrote: > > > > > >> work part-time for an Apple reseller and your experience is why > >> I'll continue to strongly suggest people buy their products from > >> an independent reseller rather than directly from Apple. What you > >> require is a service my boss offers. When a customer's drive is > >> damaged/dead, if desired, we'll attempt to transfer data or send > >> the drive to a data-recovery service if we can't access it. > >> > >> > > > > That's only if your local reseller isn't a bunch of arrogant > > elitist pinheads who think that customer service is when they've > > whacked all the tennis balls at our head, and its time for us to > > throw them back for another go-round. > > > > IMO, from my vantage point as a consumer, Apple gave the resellers > > nearly 20 years to get the retail stuff right, then gave up and > > created the Apple Stores out of self defense. > > > > And you ARE one of the few who think the Apple Stores are a > > disaster in the making. Most of the rest of the world thinks that > > they were a brilliant marketing move that's paying real dividends > > for Apple in both bottom line sales and mind share. > > > > I have three influential faculty members who are switchers because > > of visits to the Apple store. (One is the Dean of the college) > > > > Also, don't forget, the Apple store is geared mainly to supporting > > new sales and systems. How many years has it been since Apple > > shipped a G4 tower that could accept an internal Zip (don't > > forget, neither the Quicksilver or the MDD models could take an > > internal Zip. The last one that could was the Digital Audio) > > > > -- > > Bruce Johnson > > > > "No matter where you go, there you are", B. 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