Le 01/09/2011 22:54, David DURIEUX a écrit :
Le Thu, 01 Sep 2011 22:32:34 +0200
MoYo<m...@indepnet.net> a écrit:
Hi,
We are working on templates for tickets in order to set mandatories,
hidden and predefined fields.
We have two choices to implement that :
- Permit to choose a template on ticket creation.
- Link templates to ticket's categories. Selecting a category will
load the template.
What do you think about these 2 options ?
Regards
Julien
"Permit to choose a template on ticket creation" seems to be the best
choice and will set a category. Think we can have many templates for a
category that can be managed by a template dropdown.
Could you give us an example of several templates per category.
Thks
David
++
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