Le 01/09/2011 22:32, MoYo a écrit :
Hi,
We are working on templates for tickets in order to set mandatories,
hidden and predefined fields.
We have two choices to implement that :
- Permit to choose a template on ticket creation.
- Link templates to ticket's categories. Selecting a category will load
the template.
What do you think about these 2 options ?
As we have already discussed : i think the second way is the best
(simple and intuitive for users).
Add another dropdown is not required.
@+
JMD
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