Hi Raoul and list,
It's been a month since I've sent in my BS for repair of the fragile
on/off switch some others have had issues with. I wonder if you or
others on this list have an idea of what typical turnaround times are
for such repair? After one month without a device I purchased to
make use of every day I wonder if it might be a better customer
service policy simply to do what many other companies do and ship the
replacement upon RMA and then credit the purchaser when the original
defective unit arrives at the company. In other words, can't owners
of defective machines get a replacement immediately while HIMS takes
its time in doing whatever they will do with the malfunctioning unit?
Thanks
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