why did you have to take this issue up with the entire list in stead of calling g w micro, or emailling the staff personally. not much tact voicing your issue of your unit to the entire g w micro community.
> -----Original Message----- > From: Bryan Bashin [mailto:[email protected]] > Sent: Tuesday, August 31, 2010 08:20 > To: [email protected] > Subject: [GW-Booksense] Customer Service > > Hi Raoul and list, > > It's been a month since I've sent in my BS for repair of the fragile > on/off switch some others have had issues with. I wonder if you or > others on this list have an idea of what typical turnaround times are > for such repair? After one month without a device I purchased to > make use of every day I wonder if it might be a better customer > service policy simply to do what many other companies do and ship the > replacement upon RMA and then credit the purchaser when the original > defective unit arrives at the company. In other words, can't owners > of defective machines get a replacement immediately while HIMS takes > its time in doing whatever they will do with the malfunctioning unit? > > Thanks > > If you reply to this message it will be delivered to the original > sender only. If your reply would benefit others on the list andyour > message is related to GW Micro or the BookSense, then please consider > sending your message to [email protected] so the entire list > will receive it. > > To manage your subscription to gw-booksense, visit: > > http://www.gwmicro.com/listserv If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list andyour message is related to GW Micro or the BookSense, then please consider sending your message to [email protected] so the entire list will receive it. To manage your subscription to gw-booksense, visit: http://www.gwmicro.com/listserv
