Hello Bryan, this is Raul spelled R A U L BTW. It's my understanding it was the key lock switch, not the power switch which was giving you trouble. I hope that is the case since that is what we looked at. Additionally your BookSense shipped back today from what our records show. Lastly, the last time the power button on my TV messed up, the company fixed it, they did not replace the entire TV.
Hope this helps. On 8/31/2010 11:20 AM, Bryan Bashin wrote: > Hi Raoul and list, > > It's been a month since I've sent in my BS for repair of the fragile > on/off switch some others have had issues with. I wonder if you or > others on this list have an idea of what typical turnaround times are > for such repair? After one month without a device I purchased to make > use of every day I wonder if it might be a better customer service > policy simply to do what many other companies do and ship the > replacement upon RMA and then credit the purchaser when the original > defective unit arrives at the company. In other words, can't owners of > defective machines get a replacement immediately while HIMS takes its > time in doing whatever they will do with the malfunctioning unit? > > Thanks > > If you reply to this message it will be delivered to the original sender > only. If your reply would benefit others on the list andyour message is > related to GW Micro or the BookSense, then please consider sending your > message to [email protected] so the entire list will receive it. > > To manage your subscription to gw-booksense, visit: > > http://www.gwmicro.com/listserv -- Raul A. Gallegos GW Micro Technical Support And Product Specialist Voice 260-489-3671, Fax 260-489-2608 Web http://www.gwmicro.com If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list andyour message is related to GW Micro or the BookSense, then please consider sending your message to [email protected] so the entire list will receive it. To manage your subscription to gw-booksense, visit: http://www.gwmicro.com/listserv
