No they cant, its not the usual business policy to send replacements or
loaners. It was a month as well for mine to be repaired and sent back.
Other than the cost to ship to GW Micro, I was not out anything.
What companies do this? If I owned a $6,000 BrailleSense and sent it in
for repair, yuh think GW would send me a loaner or replacement? In all the
years I have bought products and sent in for warranty repair, I have never
ever been sent a loaner or replacement unless the unit was beyond repair.
I thnk what would work better is for the customer to read and understand
the company's warranty policy. Its a pain in the behind when we buy an
expensive product and it fails. It would be a total pain if there was no
such thing as warranty.
Quote of the nanosecond. . .
If men can run the world, why can't they stop wearing neckties? How
intelligent is it to start the day by tying a little noose around your neck?
--Linda Ellerbee
Robert & Dreamer Doll ke7nwn
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----- Original Message -----
From: "Bryan Bashin" <[email protected]>
To: <[email protected]>
Sent: Tuesday, August 31, 2010 8:20 AM
Subject: [GW-Booksense] Customer Service
Hi Raoul and list,
It's been a month since I've sent in my BS for repair of the fragile
on/off switch some others have had issues with. I wonder if you or others
on this list have an idea of what typical turnaround times are for such
repair? After one month without a device I purchased to make use of every
day I wonder if it might be a better customer service policy simply to do
what many other companies do and ship the replacement upon RMA and then
credit the purchaser when the original defective unit arrives at the
company. In other words, can't owners of defective machines get a
replacement immediately while HIMS takes its time in doing whatever they
will do with the malfunctioning unit?
Thanks
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