This is one of the reasons I kept my Victor Reader Stream as a backup
player.
----- Original Message -----
From: "Jenifer Gilley" <[email protected]>
To: "Raul A. Gallegos" <[email protected]>; "GW BookSense Discussion List"
<[email protected]>
Sent: Tuesday, August 31, 2010 3:02 PM
Subject: Re: [GW-Booksense] Customer Service
Why not? If others are having this same issue with the on/off switch or
lock switch, is it really fair that we have to do without our units for a
month possibly at a time?
Jenifer Gilley
email
[email protected]
MSN:
[email protected]
----- Original Message -----
From: "Raul A. Gallegos" <[email protected]>
To: "GW BookSense Discussion List" <[email protected]>
Sent: Tuesday, August 31, 2010 12:18 PM
Subject: Re: [GW-Booksense] Customer Service
Hello, just an fyi, we do have a loaner program for the Braille Sense
and Voice Sense where the user can borrow one while the unit is in for
repair. We do not have one for the BookSense though.
Many thanks.
On 8/31/2010 11:59 AM, Robert C wrote:
No they cant, its not the usual business policy to send replacements
or loaners. It was a month as well for mine to be repaired and sent
back. Other than the cost to ship to GW Micro, I was not out anything.
What companies do this? If I owned a $6,000 BrailleSense and sent it
in for repair, yuh think GW would send me a loaner or replacement? In
all the years I have bought products and sent in for warranty repair, I
have never ever been sent a loaner or replacement unless the unit was
beyond repair.
I thnk what would work better is for the customer to read and
understand the company's warranty policy. Its a pain in the behind when
we buy an expensive product and it fails. It would be a total pain if
there was no such thing as warranty.
Quote of the nanosecond. . .
If men can run the world, why can't they stop wearing neckties? How
intelligent is it to start the day by tying a little noose around your
neck?
--Linda Ellerbee
Robert & Dreamer Doll ke7nwn
E-mail-
[email protected]
Home Page-
http://webpages.charter.net/dog_guide/
----- Original Message ----- From: "Bryan Bashin" <[email protected]>
To: <[email protected]>
Sent: Tuesday, August 31, 2010 8:20 AM
Subject: [GW-Booksense] Customer Service
Hi Raoul and list,
It's been a month since I've sent in my BS for repair of the fragile
on/off switch some others have had issues with. I wonder if you or
others on this list have an idea of what typical turnaround times are
for such repair? After one month without a device I purchased to make
use of every day I wonder if it might be a better customer service
policy simply to do what many other companies do and ship the
replacement upon RMA and then credit the purchaser when the original
defective unit arrives at the company. In other words, can't owners
of defective machines get a replacement immediately while HIMS takes
its time in doing whatever they will do with the malfunctioning unit?
Thanks
If you reply to this message it will be delivered to the original
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will receive it.
To manage your subscription to gw-booksense, visit:
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If you reply to this message it will be delivered to the original sender
only. If your reply would benefit others on the list andyour message is
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--
Raul A. Gallegos
GW Micro Technical Support And Product Specialist
Voice 260-489-3671, Fax 260-489-2608
Web http://www.gwmicro.com
If you reply to this message it will be delivered to the original sender
only. If your reply would benefit others on the list andyour message is
related to GW Micro or the BookSense, then please consider sending your
message to [email protected] so the entire list will receive it.
To manage your subscription to gw-booksense, visit:
http://www.gwmicro.com/listserv
If you reply to this message it will be delivered to the original sender
only. If your reply would benefit others on the list andyour message is
related to GW Micro or the BookSense, then please consider sending your
message to [email protected] so the entire list will receive it.
To manage your subscription to gw-booksense, visit:
http://www.gwmicro.com/listserv
If you reply to this message it will be delivered to the original sender only.
If your reply would benefit others on the list andyour message is related to GW
Micro or the BookSense, then please consider sending your message to
[email protected] so the entire list will receive it.
To manage your subscription to gw-booksense, visit:
http://www.gwmicro.com/listserv
