At 11:57 AM 01/07/2010, Harry McGregor wrote:
Dell made a point of sending out extra systems to areas hardest hit, and
there was an internal push to inspect systems.
Of course if you missed the 3 year warranty, you were out of luck.
IBM dealt with it better, IMHO, but I am biased (work for IBM). I have
seen IBM bend over backwards, including flying people on site to help
customers, admittedly this is enterprise storage.
No question. IBM understood the customer service issue and
responded. Dell has never done that. Most recently, I see tons of
HD failures in their tiny GX620 cases (too much heat, too little air
flow) but Dell acts like it's a HD issue.
My experience with Dell as large account customer was no where near as
good. It got to the point that we would only use the online "chat", as
we could say we need part X, and usually get it.
For home grade service, you can't do that because if Dell's crappy
"diagnostics" don't report a failure, then there is no failure and
you just need to "reinstall Windows."
I have not dealt with Lenovo on these types of things, so I can't
comment there.
Well Lenovo is no IBM, let me tell you. Not as bad as HP has gotten,
but definitely no better than Dell.
T
