After a bad experience with Dell several years ago I will never do
business with them again. My Inspiron laptop failed while under warranty.
They had me ship it back to them, after which they claimed the motherboard
showed evidence of a coffee spill, not covered under warranty. I knew there
was no liquid spill, and I had opened the case myself and knew the
motherboard looked pristine.
Only after I got the Attorney General and the BBB involved, Dell finally
came around and replaced the laptop.
Gary VanderMolen, Microsoft MVP (Mail)
-----Original Message-----
From: Thane Sherrington
No question. IBM understood the customer service issue and
responded. Dell has never done that. Most recently, I see tons of
HD failures in their tiny GX620 cases (too much heat, too little air
flow) but Dell acts like it's a HD issue.
