Here! Here!
This I agree with. I have worked many troubles that took, sometimes,
weeks to resolve. Stuff does happen.
The vision of continuing to sell/market "known" shoddy product is very
telling to me. (And, I did use a Dell Optiplex for years before I was
laid off.) Sadly, commercial build quality seems to have dropped off.
I still recall when this "suspect m/b capacitor" issue started here on
the list. I formed an opinion that this issue would take a decade to
repair. Perhaps we need another decade?
Best,
Duncan
On 07/01/2010 11:23, Thane Sherrington wrote:
At 12:14 PM 01/07/2010, tmse...@rlrnews.com wrote:
I don't think the warranty thing is what hurts them. I think the claim
that they knew it was an issue and told sales and tech staff to blame
other things or downplay the problem as deceptive business practices
can have serious reaction.
Yeah, I agree. People can live with a problems if you are willing to
help fix them. If you start lying about the problems then people get
upset pretty quickly.
T
