On 08/03/2010 06:16 AM, Ted MacNEIL wrote: ... > I've converted from one vendor to another, as a storage analyst, project > leader, and using outside consultants. > > There is NO one feature, other than cost, that will make me pick one over the > other. ... That depends on whether you are in a metropolitan area that is major enough that support is not an issue. Once in the last two decades we seriously looked at a non-IBM DASD vendor, but the closest non-IBM CE support was two hours away versus local IBM support. The possibility of something as critical as DASD being down for an extra two hours just waiting for a CE to get on site was unacceptable and killed the deal.
We have had non-IBM hardware in the past. In the late 1970's this was a mixed ITel (DASD & processor memory) and IBM (processor and other peripherals); but vendor CE staffing for hardware support was totally different in those days: We had resident CE's from both IBM and ITel that shared an office, and they worked well together as a team. -- Joel C. Ewing, Fort Smith, AR jcew...@acm.org ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
