On Wed, 1 Oct 2008 11:47:18 -0500, Hal Merritt wrote: >But the OP is complaining that that strategy is not working. And that >experience/observation is in line with my own.
The op listed two problems. On Wed, 1 Oct 2008 09:11:17 -0400, Mark Jacobs wrote: >>One of our recurring problems is with the management, i.e. proper use of >>the HMC by the operators when they perform their job responsibilities; >> >>1) IPL an lpar with a specific load address/load parm. >>2) Change lpar settings, storage, cpu's, weights,... >> >>We have had many instances of wrong lpars being deactivated and then >>ipled incorrectly, changes to ipl environments not being applied >>correctly... Number 1 is clearly operations responsibility. Surely you are not suggesting that this should be done by a sysprog? > >That is, even trained, experienced operators are making an unacceptable >number of mistakes. We have to drill down to find root causes. Sure. Everyone makes mistakes. I've done it. Haven't you? In my last week as the lead systems programmer at a previous job, I IPLed a production LPAR by mistake. I had 30 years experience at the time. > >Here I think the most reasonable attack is to simplify what the >operators are expected to do. And that means shifting the responsibility >for making critical system changes to a sysprog. > >With a combination of locking most loved LPARS and reducing the operator >involvement to clicking on an 'activate' icon, I would daresay the error >rate would drop to near zero. No process is perfect, but this basic >strategy has worked for me in the past. > >A key to success would be an unchanging operator script with absolute >minimal use of the word 'if'. It should be no surprise that with a philosophy of removing responsibility from operators that they would act irresponsibly. My experience is that operators who are treated with respect and given responsibility do good work. Attempts to make a shop "operator-proof" don't work as well, IMO. -- Tom Marchant ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
