As I see it, the crucial point is not the faulting operators (?) competence but the (for this product) responsible staff as a whole. If they had the typical old experienced and competent sysprogs/whatever in place they would never had let this be a possible outcome. They would in the first place have prohibited the possibility to do such an error, secondly make error obvious by any checks or signals and finally have a fast recovery procedure.
This as they by their experience would have imagined an error like this in advance. Regards, Thomas Berg _______________________________________________________ Thomas Berg Specialist AM/SM&S SWEDBANK AB (publ) > -----Ursprungligt meddelande----- > Från: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] > För McKown, John > Skickat: den 27 juni 2012 17:24 > Till: IBM-MAIN@LISTSERV.UA.EDU > Ämne: Re: 'Inexperienced' RBS tech operative's blunder led to banking > meltdown > > I somewhat agree (as difficult as that is for me). In today's world, it > is expected that a worker will just walk in off the street and have the > "intuitive" knowledge of how to use computers. As much as I dislike it > personally, z/OS really needs the "new look" interface to present to the > end users, and even programmers. I wonder if anybody has done a study of > productivity between "old style" development using ISPF and edit- > compile-test versus using the RD/z Eclipse based software. > > -- > John McKown > Systems Engineer IV > IT > > Administrative Services Group > > HealthMarkets® > > 9151 Boulevard 26 . N. Richland Hills . TX 76010 > (817) 255-3225 phone . > john.mck...@healthmarkets.com . www.HealthMarkets.com > > Confidentiality Notice: This e-mail message may contain confidential or > proprietary information. If you are not the intended recipient, please > contact the sender by reply e-mail and destroy all copies of the > original message. HealthMarkets® is the brand name for products > underwritten and issued by the insurance subsidiaries of HealthMarkets, > Inc. -The Chesapeake Life Insurance Company®, Mid-West National Life > Insurance Company of TennesseeSM and The MEGA Life and Health Insurance > Company.SM > > > > > -----Original Message----- > > From: IBM Mainframe Discussion List > > [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Knutson, Sam > > Sent: Wednesday, June 27, 2012 8:49 AM > > To: IBM-MAIN@LISTSERV.UA.EDU > > Subject: Re: 'Inexperienced' RBS tech operative's blunder led > > to banking meltdown > > > > To someone who is inexperienced on platform I imagine > > managing a CA-7 upgrade is like having the world's smartest > > dog but it only responds to commands in Latin. > > Miscommunication is likely to be a source of dissatisfaction. > > > > The average person <30 is not stupid because they haven't > > been editing command decks and JCL for 25 years or lazy but > > software on our platform tends to be very particular and > > sometimes unforgiving of mistakes i.e. failure to specify > > QUEUE=NOFORMAT or some non-obvious phrase as part of START > > command. Since business is no longer content to bring in > > newbies and let them spend 5-10 years to reach Journeyman > > status under the guidance of more senior folks software is > > going to have to get smarter and more forgiving, > > documentation is going to have to be written with less > > assumptions about the expertise of the "systems programmer" > > and zNextGen (generic) is going to operate "our" mainframes > > weather we think they are ready or not. Some of those next > > generation folks are not going to be based in the home office > > anymore either whether we like that or not. > > > > The Register is fun reading sometimes but they rarely have > > enough detail to get real insight into what actually > > happened. So really anything we say here is just idle > > speculation. Feels like Friday so that's my .02 worth of > > idle speculation :-) > > > > Best Regards, > > > > Sam Knutson, GEICO > > System z Team Leader > > mailto:sknut...@geico.com > > (office) 301.986.3574 > > (cell) 301.996.1318 > > > > "Think big, act bold, start simple, grow fast..." > > > > > > -----Original Message----- > > From: IBM Mainframe Discussion List > > [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Tom Ambros > > Sent: Wednesday, June 27, 2012 8:25 AM > > To: IBM-MAIN@LISTSERV.UA.EDU > > Subject: Re: 'Inexperienced' RBS tech operative's blunder led > > to banking meltdown > > > > "Complicated legacy mainframe system"? It's CA-7! If they > > think that's complicated they probably can't work a Mr. Coffee. > > > > Thomas Ambros > > Operating Systems and Connectivity Engineering > > 518-436-6433 > > > > > > > > > > > > From: Ed Gould <edgould1...@comcast.net> > > To: IBM-MAIN@LISTSERV.UA.EDU > > Date: 06/27/2012 00:44 > > Subject: 'Inexperienced' RBS tech operative's blunder led to > > banking meltdown > > Sent by: IBM Mainframe Discussion List > > <IBM-MAIN@LISTSERV.UA.EDU> > > > > > > > > http://www.theregister.co.uk/2012/06/26/rbs_natwest_ca_technol > > ogies_outsourcing/ > > > > > > > > ==================== > > This email/fax message is for the sole use of the intended > > recipient(s) and may contain confidential and privileged information. > > Any unauthorized review, use, disclosure or distribution of this > > email/fax is prohibited. If you are not the intended recipient, please > > destroy all paper and electronic copies of the original message. > > > > ---------------------------------------------------------------------- > > For IBM-MAIN subscribe / signoff / archive access instructions, > > send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN > > > > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
