On Jul 27, 2013, at 2:08 PM, Paul Gilmartin wrote:
Thinking back on the recent "SR Policy" thread which I started, and
to which
you contributed, should the customer entertain the question,
"...let me know
what impact this issue has on your day to day business...", or
should the
customer expect a repair because it's The Right Thing To Do, and
because
it may spare a peer customer "hours of searching and testing"?
Note that
when Charles has a circumvention, he must honestly answer that the
"impact ... on [his] day to day business" has been reduced to zero.
---------------Deleted....
Paul:
This is in my opinion a fuzzy error. Where the C issue is a classic
bug(probably) your SR Policy is a gray area and it is harder to
define a right/wrong answer (although probably you are right).
Spelling & such is a issue but not a real bug. It is a soft issue, in
my opinion and a lot harder to get IBM interested.
Ed
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