In <3399683725614169.wa.paulgboulderaim....@listserv.ua.edu>, on
07/27/2013
at 02:08 PM, Paul Gilmartin <paulgboul...@aim.com> said:
>Thinking back on the recent "SR Policy" thread which I started,
>and to which you contributed, should the customer entertain the
>question, "...let me know what impact this issue has on your day
>to day business...", or should the customer expect a repair
>because it's The Right Thing To Do, and because it may spare a
>peer customer "hours of searching and testing"?
Both. The answer should affect the timing of the repair, not whether
IBM fixes the bug at all.
--
Shmuel (Seymour J.) Metz, SysProg and JOAT
Atid/2 <http://patriot.net/~shmuel>
We don't care. We don't have to care, we're Congress.
(S877: The Shut up and Eat Your spam act of 2003)
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