Hi Tony,
I emailed the "spt...@cn.ibm.com" address that you also found. That's
the official contact address for the IBM Doc Buddy development team,
which is located in China (hence the "cn"). It's the only vehicle I know
of for commenting or reporting problems on the app. From what I've
heard, they've very responsive.
Please email this (excellent) additional feedback directly to them so
you're not stuck with a middlewoman.
-Sue Shumway
On 12/05/16 9:03 PM, Tony Harminc wrote:
On 5 December 2016 at 17:35, Susan Shumway <chale...@us.ibm.com> wrote:
This is actually very valuable feedback - thanks! I forwarded it on to the
Doc Buddy team.
Hi again, Susan. Is there somewhere official (or semi-official) to sumit
problems with Doc Buddy. I imagine it's not formally supported, but I'm not
sure if all the whining here on IBM-MAIN is the best way to get info to the
developers.
There is a home page ibmdocbuddy.mybluemix.net but no forum or FAQ or the
like. The contact info is a mailto: link to spt...@cn.ibm.com .
Nonetheless I will start here with some new and two previously reported
issues, and maybe you can forward.
1) I run my Android phone with font size set to Huge. This app does not
handle that at all well. This is not uncommon, because so many Android
developers are, shall we say, around 22 years old, and have no idea what
kind of vision issues we 60+ types have. So I find truncated keywords, the
download file choice says "Release date: 2016-08-19 Size..." (with no way
to see the rest), impossibly tiny items (the "% downloaded" icon looks to
be about 3x3 pixels; I literally got out a magnifying glass because even my
reading glasses wouldn't make it visible). I suggest to them that they set
their phone to huge fonts and check out their own app.
2) The disappearing keyboard problem is real and annoying. This clearly
does not follow Android design principles. Without being able to articulate
those principles directly, as an end user I am now quite comfortably able
to predict when an app will show the keyboard, and when it will go away.
This app is different, and there are also cases where the keyboard does not
go away when it should.
3) One review on Google Play said there are thousands of little files
installed (actually 21,705 files for z/OS MVS on my phone!), and that this
plays havoc with CPU and battery usage and SD-card management. I don't know
about the wisdom of this, but my phone has indeed got unusually warm just
now as I downloaded and looked up a few messages in the z/OS MVS component.
(No, it's not a Galaxy Note 7.) As I write, my phone is losing charge even
though plugged in. Not good!
4) What is the purpose/intent of the "my contact" stuff? I surely don't
need an app that, on the side, stores one single phone number for some
reason. It's certainly not an IBM contact who can help with the messages!
Perhaps if they could explain what this is for I might get it.
5) Navigation in general is odd, and again, doesn't seem to follow Android
expectations. It's unclear why there are two places to enter a message ID.
The main screen is the obvious one, but there's a second level that
(sometimes) remembers things entered, while the main screen does not. This
second level can be reached directly from the menu choice "Search", or one
can back up to it from a message explanation, in which case the little
teardrop editing thing appears for no obvious reason.
Enough for one post.
Tony H.
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Sue Shumway
z/OS Product Documentation Lead
IBM Poughkeepsie
chale...@us.ibm.com
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