Daniel:
We have a pristine 6.02 install on a brand new NT4SP6 setup.
The problem has been duplicated on two completely separate
hardware platforms. In both cases, the installs were fresh
each time *except* for reloading the registry from an IMail
backup and copying existing directories, etc. from one drive
to another.
To completely eliminate the template issue we went back and
downloaded and installed the latest templates.
Free space on the drives is in excess of 10GB.
As to log analysis, I have a bit of a problem. When we came
up clean the last time we cleared all old logs and did not
re-init the web service. As it crashes repeatedly we could
not afford to antagonize any more customers. There are not
currently any logs to analyze and I really don't think that
it is a good idea (PR-wise) for us to start the service
again so we can break it several times to look for common
elements in the log.
Is *anyone* running 6.02 with more than 8,000 users, more
than 2,000 regular web interface users, and more than 400
domains (most lightly populated)? I would really like to
hear that this configuration definitely works.
--- Ed Perrine / Network Tallahassee
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Daniel Donnelly
Sent: Tuesday, February 15, 2000 4:02 PM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum] IMail WEB interface 6.02
What Templates are you using with IMail? If you had a V5.0x and upgraded,
you could still have the old and should replace them. Patches do not install
new templates, but you can get them from our ftp site
(ftp.ipswitch.com\ipswitch\product_support\imail\tmplts602.zip) or look in
the \templates dir to get ones that others have modified. Unzip to the
\imail\web directory (maybe first moving all files there to another
directory for backup).
If problems still persist with the updated templates and web messaging, then
start looking at the W2*.log files (in \imail\spool). If the service stops
responding, you will see 'holes' in the time recorded in each line of the
log. Events just prior to the 'holes' should be looked at. If you find
something consistant (like a particular IP or action or browser or computer
type), then that could indicate a problem.
If you are having trouble with a service starting up after a restrart, that
could indicate some problem with your system. Check Event Log files for
errors or warnings and resolve them. If it takes a re-install of IMail to
'fix' a problem, then something is trashing the files and you should check
your hard disk. Also NT gets REAL upset if it runs out of disk space, so be
sure there is ALWAYS plenty of free space.
Daniel Donnelly
Ipswitch Technical Support
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
