Ed,
I'm assuming you are still having trouble with the Web Messaging, then I
would guess that the import of the registry has something to do with the
situation. IMails backup/restore may not give you the flexibility you need
to do a 'correct' restore. Only if the hostname and IP addresses are
unchanged, would I use the backup/restore. If the IP or hostname is changed,
then you might want to use the Registry and the Registry/import/export. This
will save plain text files that can be edited and then imported. I won't
give particular instructions of the edits needed, but can if needed.
I also wonder if IMail was installed to the same drive on the new systems vs
the old? This alone could require modifications to the registry to 'fix'
after the backup/restore.
As for the Web MSG service, it could be set to use another port and with
only a few people knowing it, you could test/beatup the web msg. But with
fewer users, you would be less likely to 'break' it or cause the crash!
I would need to see something like the logs before I could even suggest
other things to try or look for, if the cause is external (some particular
user/IP/operation). Only other things I can suggest now is to check the Web
Directory (3rd item) in IMail Admin\localhost on the Web Messaging Service
tab. I have see instances where C: is not the install drive, but this entry
shows c:\... and needs to be changed to d:\....
Daniel Donnelly
Ipswitch Technical Support
________________________________________________________
See our Knowledge Base at http://support.ipswitch.com/kb
----- Original Message -----
From: "Ed Perrine" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Tuesday, February 15, 2000 4:18 PM
Subject: RE: [IMail Forum] IMail WEB interface 6.02
> Daniel:
>
> We have a pristine 6.02 install on a brand new NT4SP6 setup.
>
> The problem has been duplicated on two completely separate
> hardware platforms. In both cases, the installs were fresh
> each time *except* for reloading the registry from an IMail
> backup and copying existing directories, etc. from one drive
> to another.
>
> To completely eliminate the template issue we went back and
> downloaded and installed the latest templates.
>
> Free space on the drives is in excess of 10GB.
>
> As to log analysis, I have a bit of a problem. When we came
> up clean the last time we cleared all old logs and did not
> re-init the web service. As it crashes repeatedly we could
> not afford to antagonize any more customers. There are not
> currently any logs to analyze and I really don't think that
> it is a good idea (PR-wise) for us to start the service
> again so we can break it several times to look for common
> elements in the log.
>
> Is *anyone* running 6.02 with more than 8,000 users, more
> than 2,000 regular web interface users, and more than 400
> domains (most lightly populated)? I would really like to
> hear that this configuration definitely works.
>
> --- Ed Perrine / Network Tallahassee
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Daniel Donnelly
> Sent: Tuesday, February 15, 2000 4:02 PM
> To: [EMAIL PROTECTED]
> Subject: Re: [IMail Forum] IMail WEB interface 6.02
>
>
> What Templates are you using with IMail? If you had a V5.0x and upgraded,
> you could still have the old and should replace them. Patches do not
install
> new templates, but you can get them from our ftp site
> (ftp.ipswitch.com\ipswitch\product_support\imail\tmplts602.zip) or look in
> the \templates dir to get ones that others have modified. Unzip to the
> \imail\web directory (maybe first moving all files there to another
> directory for backup).
>
> If problems still persist with the updated templates and web messaging,
then
> start looking at the W2*.log files (in \imail\spool). If the service stops
> responding, you will see 'holes' in the time recorded in each line of the
> log. Events just prior to the 'holes' should be looked at. If you find
> something consistant (like a particular IP or action or browser or
computer
> type), then that could indicate a problem.
>
> If you are having trouble with a service starting up after a restart, that
> could indicate some problem with your system. Check Event Log files for
> errors or warnings and resolve them. If it takes a re-install of IMail to
> 'fix' a problem, then something is trashing the files and you should check
> your hard disk. Also NT gets REAL upset if it runs out of disk space, so
be
> sure there is ALWAYS plenty of free space.
>
> Daniel Donnelly
> Ipswitch Technical Support
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
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>
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