Maybe I'm way off here but if he is the only one getting this it could be a
hung message. Did you try to view his mailbox (with his permission of
course) from a machine on your LAN. If you can try deleting the first
message. We ran into this and on a whim this is what I did and viola. (It
seemed to have an exe file attached and was trying to run it when the user
tried to view his main box.
Just my thoughts
Bill
----- Original Message -----
From: "Charles Short" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Wednesday, February 23, 2000 6:19 PM
Subject: Re: [IMail Forum] Weird problem with web messaging
> Interesting phenomenon. I have a client that is local, but travels. He got
> to Key Largo yesterday and got a local dialup connection there and started
> having the same problem. He switched ISPs there and it still happened. He
> did not have the problem dialing in through us, but does down there. One
> other thing to mention is that we just upgraded to 6.02 the day before
> yesterday. Wondering now if has more to do with v6.02 than with IE or
> Netscape. Maybe a combination of the two? Kinda like the Mac problem. I
> don't know if he is on a Dell Laptop or not, though. When I find out I'll
> let you know.
>
> Charles
>
> ----- Original Message -----
>
> From: "Scot Desort" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Thursday, February 17, 2000 2:16 PM
> Subject: [IMail Forum] Weird problem with web messaging
>
>
> > Today's bizarre problem of the day.
> >
> > I have a dialup customer using our web messaging. He loads IE5, goes to
> the
> > site and logs in. He then clicks on MAIN to open his inbox.
Approximately
> 5
> > seconds later, his mouse pauses momentarily, and his dialup connection
> shuts
> > down. The DUN system tray icon gets a small red X over it.
> >
> > He can browse other sites just fine. He can consistently go into web
> > messaging and get cut off after opening his main mailbox.
> >
> > He is the ONLY customer of mine experiencing this. He is in the process
of
> > downloading Netscape to rule out a browser-related issue. Computer is a
> Dell
> > Dimension.
> >
> > Anyone seen this?
> >
> >
> > --
> > Scot
> >
> >
> > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > to be removed from this list.
> >
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
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