Kelly,
Since our decision to move from sendmail to IMAIL for the reason that
sendmail did not support SMTP AUTH, we have learned that sendmail now DOES
support SMTP AUTH and for $99 sendmail.com adds SWITCH.
I realise this is radical, but we've now lost too many customers because of
IPSWITCH not admitting to their bug.
Our decision has been:
- Use the Mailbox features of IMAIL.
- Use the MTA of Sendmail with switch and SMTP AUTH
Unfortunately this requires a new machine to be installed with Linux and
Sendmail, but I can't lose any more customers and Sendmail CAN handle the
load, and DOES !
If you want to do the same thing, I could help you out with the
configuration, but not on this forum. IPSWITCH can rot in their own
problems. If they are too ignorant to see the problem, and too stubborn to
admit and fix the problems then they are headed down the drain.
Anthony Santen
Technical Director, NetSolution (UK) Ltd.
----- Original Message -----
From: "Kelly Britt" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Cc: <[EMAIL PROTECTED]>
Sent: Monday, March 20, 2000 2:13 PM
Subject: [IMail Forum] SMTP Auth Problems
> Anthony,
>
> Thanks for your diligence in helping get this problem addressed! -- I
> can't believe that we are the only ones, maybe because we are higher
> trafficed mail servers. But the problem is very serious. I called
Ipswitch
> last week, but our support contract expired last month, so they wound not
> let us open a case -- I have reservation about renewing support on this
> product. I sent email to techsupport@ and they said in essence "yes,
> people on the list have been saying something about this, too" ... Ok, so
> they know about the problem (they have KNOWN about the problem since 5.07
> but there has not been enought 'outcry' to get them moving to fix the
> problem ...
>
> So, please, Ipswitch, let us know how things are progressing on the SMTP
> AUTH problem.
>
>
> Thanks,
> Kelly Britt
>
> "Need A Dot Com?"
> ____________________________________________________
> [EMAIL PROTECTED] http://www.needa.com 770-663-1535
>
>
>
>
>
> > -----Original Message-----
> > From: [EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED]]On Behalf Of Anthony Santen
> > Sent: Saturday, March 18, 2000 12:31 AM
> > To: [EMAIL PROTECTED]
> > Subject: Re: [IMail Forum] SMTP Auth Problems
> >
> >
> > The following message was sent today to Ipswitch technical support
staff.
> >
> > Please update me on the progress and time scales you have set to
> > fixing the
> > SMTP AUTH problem your IMAIL software has.
> >
> > We are currently under increasing threat of loss of revenue and
litigation
> > due to the erratic functionality posed by your SMTP AUTH component not
> > allowing our customers to send mail and conduct their business.
> >
> > Removing/disabling this component as a 'quick fix' removes the single
most
> > important reason for purchasing your product and opens us up for
> > open-relay.
> >
> > We have purchased IMAIL on YOUR recommendation and advice that it would
> > function in accordance to the strictly enforced guidelines of
> > ORBS and MAPS
> > if the SMTP AUTH component was used.
> >
> > Please be aware that an EXTENSIVE thread including sniffs is available
in
> > your forum, to which no proper Ipswitch comments were received to date.
I
> > have so far collected the names and addresses of several of your paying
> > customers whom all suffer from this bug.
> >
> > Please be specific regarding your time-scales to fix. Should you
require
> > sniffs, captures, tests, diagnostics, logs or otherwise, I will be glad
to
> > help. The forum messages suggest that this problem is seen throughout
> > versions 5.05 - 6.03
> >
> > Anthony Santen
> >
> > ----- Original Message -----
> > From: "Anthony Santen" <[EMAIL PROTECTED]>
> > To: <[EMAIL PROTECTED]>
> > Sent: Friday, March 17, 2000 3:14 AM
> > Subject: Re: [IMail Forum] SMTP Auth Problems
> >
> >
> > > Just in case someone from Ipswitch is actually monitoring this
forum...
> > here
> > > is the sniff:
> > >
> > > 220 X1 NT-ESMTP Server mail.kookiejar.net (Imail ...... etc)
> > >
> > > EHLO lap1
> > >
> > > 250-mail.kookiejar.net says hello
> > > 250-size 0
> > > 250-8BITMIME
> > > 250-DSN
> > > 250-ETRN
> > > 250-AUTH LOGIN PLAIN GRAM-MD5
> > > 250-AUTH=LOGIN
> > > 250 EXPN
> > >
> > > AUTH LGIN
> > >
> > > 334 VXNchangedToProtectTHE INNOCENT CODE HOLDERS
> > > 500 failed authentication
> > >
> > >
> > > And the cycle continues for a while, then allows you to send
> > mail through
> > > (after 16 attempts)
> > >
> > > Anthony
> > >
> > > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > > to be removed from this list.
> > >
> >
> > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > to be removed from this list.
> >
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
