The following message was sent today to Ipswitch technical support staff.
Please update me on the progress and time scales you have set to fixing the
SMTP AUTH problem your IMAIL software has.
We are currently under increasing threat of loss of revenue and litigation
due to the erratic functionality posed by your SMTP AUTH component not
allowing our customers to send mail and conduct their business.
Removing/disabling this component as a 'quick fix' removes the single most
important reason for purchasing your product and opens us up for open-relay.
We have purchased IMAIL on YOUR recommendation and advice that it would
function in accordance to the strictly enforced guidelines of ORBS and MAPS
if the SMTP AUTH component was used.
Please be aware that an EXTENSIVE thread including sniffs is available in
your forum, to which no proper Ipswitch comments were received to date. I
have so far collected the names and addresses of several of your paying
customers whom all suffer from this bug.
Please be specific regarding your time-scales to fix. Should you require
sniffs, captures, tests, diagnostics, logs or otherwise, I will be glad to
help. The forum messages suggest that this problem is seen throughout
versions 5.05 - 6.03
Anthony Santen
----- Original Message -----
From: "Anthony Santen" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Friday, March 17, 2000 3:14 AM
Subject: Re: [IMail Forum] SMTP Auth Problems
> Just in case someone from Ipswitch is actually monitoring this forum...
here
> is the sniff:
>
> 220 X1 NT-ESMTP Server mail.kookiejar.net (Imail ...... etc)
>
> EHLO lap1
>
> 250-mail.kookiejar.net says hello
> 250-size 0
> 250-8BITMIME
> 250-DSN
> 250-ETRN
> 250-AUTH LOGIN PLAIN GRAM-MD5
> 250-AUTH=LOGIN
> 250 EXPN
>
> AUTH LGIN
>
> 334 VXNchangedToProtectTHE INNOCENT CODE HOLDERS
> 500 failed authentication
>
>
> And the cycle continues for a while, then allows you to send mail through
> (after 16 attempts)
>
> Anthony
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
