Anthony,
Thanks for your diligence in helping get this problem addressed! -- I
can't believe that we are the only ones, maybe because we are higher
trafficed mail servers. But the problem is very serious. I called Ipswitch
last week, but our support contract expired last month, so they wound not
let us open a case -- I have reservation about renewing support on this
product. I sent email to techsupport@ and they said in essence "yes,
people on the list have been saying something about this, too" ... Ok, so
they know about the problem (they have KNOWN about the problem since 5.07
but there has not been enought 'outcry' to get them moving to fix the
problem ...
So, please, Ipswitch, let us know how things are progressing on the SMTP
AUTH problem.
Thanks,
Kelly Britt
"Need A Dot Com?"
____________________________________________________
[EMAIL PROTECTED] http://www.needa.com 770-663-1535
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Anthony Santen
> Sent: Saturday, March 18, 2000 12:31 AM
> To: [EMAIL PROTECTED]
> Subject: Re: [IMail Forum] SMTP Auth Problems
>
>
> The following message was sent today to Ipswitch technical support staff.
>
> Please update me on the progress and time scales you have set to
> fixing the
> SMTP AUTH problem your IMAIL software has.
>
> We are currently under increasing threat of loss of revenue and litigation
> due to the erratic functionality posed by your SMTP AUTH component not
> allowing our customers to send mail and conduct their business.
>
> Removing/disabling this component as a 'quick fix' removes the single most
> important reason for purchasing your product and opens us up for
> open-relay.
>
> We have purchased IMAIL on YOUR recommendation and advice that it would
> function in accordance to the strictly enforced guidelines of
> ORBS and MAPS
> if the SMTP AUTH component was used.
>
> Please be aware that an EXTENSIVE thread including sniffs is available in
> your forum, to which no proper Ipswitch comments were received to date. I
> have so far collected the names and addresses of several of your paying
> customers whom all suffer from this bug.
>
> Please be specific regarding your time-scales to fix. Should you require
> sniffs, captures, tests, diagnostics, logs or otherwise, I will be glad to
> help. The forum messages suggest that this problem is seen throughout
> versions 5.05 - 6.03
>
> Anthony Santen
>
> ----- Original Message -----
> From: "Anthony Santen" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Friday, March 17, 2000 3:14 AM
> Subject: Re: [IMail Forum] SMTP Auth Problems
>
>
> > Just in case someone from Ipswitch is actually monitoring this forum...
> here
> > is the sniff:
> >
> > 220 X1 NT-ESMTP Server mail.kookiejar.net (Imail ...... etc)
> >
> > EHLO lap1
> >
> > 250-mail.kookiejar.net says hello
> > 250-size 0
> > 250-8BITMIME
> > 250-DSN
> > 250-ETRN
> > 250-AUTH LOGIN PLAIN GRAM-MD5
> > 250-AUTH=LOGIN
> > 250 EXPN
> >
> > AUTH LGIN
> >
> > 334 VXNchangedToProtectTHE INNOCENT CODE HOLDERS
> > 500 failed authentication
> >
> >
> > And the cycle continues for a while, then allows you to send
> mail through
> > (after 16 attempts)
> >
> > Anthony
> >
> > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > to be removed from this list.
> >
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
