As someone evaluting IMail, I find it helpful to read about list members
experience with tech support and the value (or not) of purchasing a support
agreement. I think this is appropriate for the list. Especially helpful is
the posting of solutions and stories of problems encountered. I don't see
this as being just between the list member and Ipswitch, and certainly of
interest to me.
I don't understand your reference to Mark having done something wrong, nor
the reference to him deleting his users email - he said he deleted a
corrupted uid file - that is not the messages but just a message pointer,
if I understand correctly.
At 01:37 PM 05/16/2000 -0400, you wrote:
>> What the hell did we purchase a support agreement for?
>
>Since this exchange is between you and IMail, you may want to leave it out
of the listserver.
>
>> The fact that it takes this long to get our POP3 mail back online,
>> and the fact that you're seriously asking us to go through
>> each alias and look for 50 address is totally absurd.
>
>I can understand your frustration, but you also have to realize you did
something you weren't supposed to do with the software. Granted, it's
really silly that IMail can't add about 3 lines of code to alert you to
this problem, but still, they make the limitation quite clear.
>
>> I'm also posting this to the Forum so any other admins that have
>> this problem can have it resolved within seconds, instead of the
>> three days it took.
>
>You also have to realize that your problem may be different from that of
other users. Very few people here are perfectly willing to delete a users'
E-mail to resolve a problem, unless it is the last resort.
> -Scott
>Please visit http://www.ipswitch.com/support/mailing-lists.html
>to be removed from this list.
>
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
