Thank you, David! You're not alone.
I have had very good experiences with Ipswitch's tech support, and
this list has been a tremendous resource. Let's keep things in
perspective, actually READ the documentation, and move on.
Gordon
-----
David Lapides wrote:
>
> After a spending a few weeks on this list, I have come to realize that many
> people have some confusion as to the purpose of this list and it's relation
> to Ipswitch. Every few days, it seems, someone comes ranting and raving
> about how terrible Ipswitch's support is and how horrible Imail is. We are a
> support LIST, not a support group. ;-)
>
> Ipswitch's support policy of an annual contract is not unheard of in the
> software industry. And when a product as complicated as an email server is
> involved, it is perfectly understandable that phone support is free only for
> the first 60 days after purchase. That should take pretty much anyone past
> the setup/configuration stage where most of the problems occur. If you feel
> that you might need ongoing support, then the support plan is not a bad
> deal.
>
> I had a devil of a time configuring my MX records to work properly, but it
> was my fault, not IMail's. And when I tried to get an external database up
> and running in SQL Server 7.0, I was lucky to find Mr. Nice's odbcuser.dll.
> (Why Ipswitch doesn't have a functional SQL7 driver is a mystery, but they
> don't). Again, Ipswitch clearly states that they don't support 7.0, but even
> so I was able to get some help over the phone. Ipswitch's phone support is a
> dream compared to some companies that I've had to deal with in the past.
>
> I suppose, that since people sign up for this list on Ipswitch's site, they
> assume that it is an alternate means to receive support from the company.
> Well, as most of us realize, it's not. The people who read and reply to this
> list are customers, not support personnel. Why Daniel from Ipswitch
> participates on this board is beyond me, but it is a bonus that he does. The
> list is not moderated.
>
> As far as the "obscurity" of the alias maximum, you can't blame Ipswitch.
> Before I installed the product I actually read the manual. And I even caught
> the warning on page 63 about aliases with more than 50 entries being a
> problem. As a stated limitation of the software, admins should be aware of
> it. If you are going to be responsible for a mission critical function like
> email, then it is your responsibilty to become aware of potential problems.
> That said, I do think that problems caused by exceeding this limit should be
> addressed by Ipswitch by either fixing things so there is no limit, or by
> introducing some sort of error checking to prevent large aliases.
>
> But the point is that this is a known problem. There are quite a few
> articles in the knowledge base on this topic. It is stated in the manual.
> Sure, it's a problem, but sometimes you have to figure out how to deal with
> problems. That's why we are paid the big bucks :-)
>
> Some of the people on this list are incredibly knowledgeable and they spend
> no small amount of time helping people out. However, nobody wants to hear
> anyone rant/whine about Ipswitch/Imail on the list. Maybe Ipswitch needs to
> clarify the purpose of the list and set some guidelines for posting.
>
> I know that this has bordered on a rant, but this list is a great resource.
> Some of the recent posts have gotten out of line. Or at least they should
> have been sent directly to
> http://www.ipswitch.com/cgi/askatech.pl?action=build the email form for tech
> support.
>
> Phew. I feel much better now. Thank you for your attention.
>
> David
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
