Clayton -- At the risk of sounding like a hack for Declude Junkmail, I must recommend their product as a very solid control for spam. We use it in conjunction with Spam Review (http://www.slsoft.com/spamreview.htm) where we can review stuff Declude puts on hold instead of redirecting all the spam to a catch-all or individual spam box(es). Using Decludes' weighting system, we now have a pretty good handle on what is spam and what isn't .... and we kept an eye on this stuff for over a year.
Specifically, we didn't delete ANYTHING automatically. Instead, we let Declude catch it and then reviewed it manually. This enabled us to build up a pretty lengthy kill list while getting a handle on which weight would be spam in our environment. Now, I simply let Declude delete EVERYTHING over a certain weight while holding everything else for manual review. Instead of having to go through hundreds of messages a day, now we only have to review about 8 to 10. Nice! Echoing the comments of others, Declude is very quick to answer your technical needs even if your service agreement has expired. That kind of customer service is definitely a throwback to the way it should be. In fact, I wish IpSwitch was as proactive in customer support as the Declude people. Hope this helps! Ted -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Clayton Sent: Thursday, November 20, 2003 1:46 PM To: [EMAIL PROTECTED] Subject: [IMail Forum] Suggestions Requested for Help with Spam Problem Hi Everyone, I've had a lot of spam problems just recently. I even updated with the latest txt files from Ipswitch and got v8.04. Imail not only allows too much mail through but it traps too much good mail. I used the inbound "x-imail-spam" rule to put spam into a spam folder as per Ipswitch Tech Support but it traps so much that I had to remove it due to angry customers. Plus, it seems like a full time job to get Imail spam to work correctly. I'm at a cross road and would like some suggestions. Should I renew my support contract with Ipswitch in hopes that they can help with the Spam problem; although they haven't been much help in the past and always in a hurry to get you off the phone. Or should I try something else for spam control? I keep hearing about Declude. How does it work in conjunction with Imail? How are the reviews on this product (besides what's on this mailing list)? Any comments would be much appreciated. Best Regards, Clayton Muhler To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
