Something in that last e-mail made think. I'll bet that if the same person sends it again the same way as plain text instead of RTF of HTML it will get through.
This link made me think of it: http://www.ericphelps.com/tnef/ after I noticed the encoding difference in the headers that you sent. If you do download this guy's program I'd be curious to see if it decodes the tnef to PDF Marc -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of IMail Admin Sent: Friday, November 28, 2003 03:27 PM To: [EMAIL PROTECTED] Subject: Re: [IMail Forum] help needed with disappearing attachment I found one more interesting tidbit: I looked in the source mailbox (main.mbx) file for one of our client's mailboxes. When the attachment is successfully visible, it shows up in the mailbox file as: ------=_NextPart_000_01D2_01C3AF71.46A21B20 Content-Type: application/pdf; name="MC11-19-.PDF" Content-Transfer-Encoding: base64 Content-Disposition: attachment; filename="MC11-19-.PDF" However, when it is invisble, then attachment starts as: ------_=_NextPart_000_01C3B427.3A499190 Content-Type: application/ms-tnef Content-Transfer-Encoding: base64 I wonder if this could be something that Declude Spam is doing? I hope there are more of you out there working today and willing to help. Ben ----- Original Message ----- From: "IMail Admin" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, November 28, 2003 11:41 AM Subject: [IMail Forum] help needed with disappearing attachment > We have a client who receives a critical email early every couple of > mornings. This email contains an important PDF file attachment. The > problem is that the attachment disappears: the email shows up with no sign > of the attachment. We can't figure how this is happening, since there are > no other problems with attachments to (or from) that mailbox. One strange > thing is that almost looks like the attachment has merged (invisibly) into > the body of the message. Here are the full details: > > This client is retiring their Exchange server and outsourcing their email to > us. Previously, they used Outlook 97 for email, now they are switched to > Outlook Express 6. This important email comes in twice a week with a > roughly 120 KB attachment, which is a PDF file. This email is actually sent > to an alias ([EMAIL PROTECTED]) which forwards to three users (eric, > george, and mike). They use IMAP for access. As of the changeover to us, > the messages began showing up without the attachment. > > I ran a series of tests. The client can receive all other emails with > attachments just fine. I went so far as to send them a couple of files with > large (1.6 MB) attachments, which they received without trouble. They > receive other emails (with attachments) from this same source without > problem. I see no sign of the missing attachment on our server. In fact, I > cannot replicate the problem -- I can't make an attachment disappear. You > might think that this would be a problem on the other end (the sender), but > they send to a group of people and our client is the only one with a > problem, and only since switching to us. > > One other interesting thing: I noticed that the email (with the attachment > missing) had a lot of blank space at the end of the message. I was curious > about this, so I used the IMail Client program to open the email. There is > some sort of option within the IMail client to save the message as a .bin > file, which I then opened with notebook. It appears that the data from the > PDF attachment has been merged into the email message body. I have no idea > why this would occur or how to fix it. The client is understandably upset > with us, so any help would be greatly appreaciated. Thanks, > > Ben > BC Web > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ --- [This E-mail scanned for viruses by Declude Virus] --- [This E-mail scanned for viruses by Declude Virus] To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
