Re: [IMail Forum] Cross-grade concerns addressed

[Doug Anderson]

Title: Getting facts on this straight before speaking to boss

Jill,   That's for the clarification on the "cross grade"   Another issue with this whole cross grade is IPSwitch forcing options that people have to pay for whether they use them or not. NO other email package midrange or highend with a good name forces you to purchase a specific Virus package. We already use Mcafee's corporate edition. Our contract with Mcafee covers any server whether it be novell, nt or unix. We previously used the IPSwitch virus scan (Carrier Scan) and found it lacking in functionality and ability (It allowed virus through). We opted out on that SA for those reasons and because we already owned a viable option. I can say that it was lacking because we previously used Exchange with Mcafee. We also evaluated Symantec at that time.   You marketing people didn't do their jobs. You bundle your product in this manner, you will loose customers and new sales because most corporate entities already have contracts with one of the major players in that virus protection market. As for the IM stuff, we don't need it, we don't want it, we don't allow our corporate employees to use IM. Why should we pay for it?   Jill, to be honest..I would recommend you go back to your managers and talk about damage control. Right now IPSwitch is looking at alienating and loosing customers. Your packaging of the new product leaves something to be desired. IPSwitch's reputation is and will take a big hit...as most of the users on this board have far reaching influence on what customers purchases. Has IPSwitch also thought about support? This board has been the primary support structure for many of the IMail users and this is the group that IPSwitch is Alienating. Myself, I've contacted IPSwitch support on Imail and FTPServer only to become frustrated because of the lack of technical ability at the other end (or no response) and then gain even more frustration when I put the question to the board and within an hour have the answer I seek. The cost of getting your support line up to a functional level......   Like I said, IPSwitch better start doing some damage control.   ----- Original Message ----- From: Jill Jones To: [EMAIL PROTECTED] Sent: Tuesday, October 26, 2004 3:22 PM Subject: [IMail Forum] Cross-grade concerns addressed Hi Doug,   I hope that this post will address many of the concerns I have read on the forum yesterday and today in regards to crossgrading from IMail to ICS.   If you have a current Service Agreement for IMail or IIM, and are not interested in crossgrading to ICS, you will receive service for the life of your SA.  This means that when we release software updates, such as 8.14, 8.15, etc., you will get those updates just as you always have.  You will also continue to receive phone support for the life of your agreement.  Ipswitch is not taking anything away in terms of service or support for the current product.   If you have a current Service Agreement for IMail or IM and are interested in crossgrading to ICS, then you will get a year of service, for all components in your ICS bundle, added to your existing SA.    Here are some examples of how this works: If I own IMail and my SA expires in January 05 and I crossgrade to ICS in November 04, then I have service on all ICS components until January 06 � even the ones that I did not own previously.   If I own IMail and my SA expires in January 05 and I have Symantec Scan Engine, which expires in March of 05 � but I choose to crossgrade to ICS in November of 04, then I have service on all ICS components until March of 06.   Also, bear in mind, that the crossgrade and renewal prices include subscription fees and are not just for service and support.   Best regards, Jill     From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Doug Anderson Sent: Tuesday, October 26, 2004 3:38 PM To: [EMAIL PROTECTED] Subject: Re: [IMail Forum] Getting facts on this straight before speaking to boss   That SHOULD be when it comes time for SA renewal. My complaint (maybe along with other corporate users) is we paid the SA. That SA should of been prorated to December 31 if you have to buy before the 31. That 5995 actually is plus because our SA hasn't run out.   ----- Original Message ----- From: Allen Taylor To: [EMAIL PROTECTED] Sent: Tuesday, October 26, 2004 1:54 PM Subject: RE: [IMail Forum] Getting facts on this straight before speaking to boss   Limited-time offer until December 31, 2004 Special offer for IMail Server and Ipswitch Instant Messaging customers (You will be required to enter your valid serial number or service agreement number during your purchase. Offer valid for IMail server versions 7 and up and all versions of Ipswitch Instant Messaging.) 25 seats $695 100 seats $1,495 250 seats $2,995 Unlimited seats $5,995     -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jill Jones Sent: Tuesday, October 26, 2004 1:11 PM To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] Getting facts on this straight before speaking to boss   Hi Sharyn,   What Edition are you interested in, Standard, Premium or ISP?   The renewal costs for each of those unlimited editions are $2,295, $4,995 and $2,295, respectively.   Jill   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sharyn Schmidt Sent: Tuesday, October 26, 2004 8:19 AM To: [EMAIL PROTECTED] Subject: [IMail Forum] Getting facts on this straight before speaking to boss   Suppose I want to fork over the cost of the special price for current service agreement holders, which looks like $5,995.00 for unlimited seating.. I get a year's service agreement with the upgrade software. Next year, I want to renew the agreement. Will the new service agreement also cost me another $5,995.00???? Sharyn

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