Re: [IMail Forum] IMail/ICS Update

[Joe Wolf]

"the ability to download any updates that come along works for me"???  Where 
did he say anything about "updates".  IMail is dead.  There are "known 
issues" even with the latest release that are very serious in my opinion, 
but they've not been taken care of.  What would lead you to believe that 
Ipswitch is going to spend a single dollar on IMail?  What benefit would it 
be to Ipswitch to do so?

So you get your Service Agreement and call about a problem.  You know what 
answer you'll get from them?  Upgrade to the latest version.

Best of luck!
-Joe
----- Original Message ----- 
From: "Roland Sickenberger" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Tuesday, November 02, 2004 7:57 AM
Subject: RE: [IMail Forum] IMail/ICS Update


I'm sticking with Imail.
The purchase of the service agreement, and the ability to download any
updates that come along works for me.
Ro


-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Ted Galerneau
Sent: Monday, November 01, 2004 11:51 PM
To: [EMAIL PROTECTED]
Subject: RE: [IMail Forum] IMail/ICS Update
Well said Roger :) I was not looking forwards to changing either, but I
would just out of spite and still will if I feel the need!
It would be good if everyone posts their input on this. If enough people 
are
going to bail anyway, it means that Ipswitch may be doomed or damaged at a
minimum, and the %40 increase will be only covering lost revenue and not
going for better support and development. If this is the case we may want 
to
look at our cost vs workload priorities and arrange them accordingly :)

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of 
[EMAIL PROTECTED]
Sent: Monday, November 01, 2004 7:53 PM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum] IMail/ICS Update

I am lazy and cheap, but more lazy than cheap, so this will work for me.
  I really didn't want to have to convert over to a new system.
Will the KWM templates also continue to be updated?
Roger C. Greene wrote:
Dear IMail Customers,
The messaging market has changed since we introduced IMail almost 10 
years
ago.  Back then, SMTP and POP3 were most of what was needed in a product.
Today, there is increasing demand for more comprehensive collaboration
solutions and the stand-alone messaging market is shrinking.  That is why
we
introduced Ipswitch Collaboration Suite as our messaging solution for the
future.
In introducing ICS, though, we did not fully assess the impact on you, 
our
customers.  Many of you have written or called to tell us about that
impact.  We have listened to what you had to say and decided on the
following actions:

1. IMail Server customers may continue to purchase Service Agreements
without upgrading to ICS.  Since it is at the core of ICS, you can be
assured that we will continue to enhance and support IMail Server.  As of
December 1, Service Agreement prices will increase to $695 (from $495) 
for
IMail Professional and to $375 (from $245) for IMail Small Business.

Note that anti-virus subscriptions will only be sold as part of ICS.  For
those who have AV, we believe the ICS value proposition is compelling.
As always, we strongly encourage all IMail users to keep current with new
IMail releases.  We do not believe that per-support-incident charges are
in
the best interests of the majority of our users, and will not adopt them
at
this time (but will continue to listen to your feedback).
2. Ipswitch Instant Messaging customers may also continue to purchase
Service Agreements.  As of December 1, the Service Agreement price will
increase to $195 (from $99).
3. The December 31 deadline for cross-grade pricing to ICS has been
eliminated, so you have more time to plan.  You may now make the move to
ICS
on your own schedule.
I am sure that many of you will have questions about your particular
circumstances, and I encourage you to talk to your Ipswitch or reseller
salesperson about the best path forward for you.  I want to especially
thank
those of you who took the time to call us and explain your situations in
detail.  We are pleased that we ended up opening a more direct channel of
communications with all of you who wrote or called.  Last week Bill
Pollack
sent an e-mail with management names and phone numbers; please always 
feel
free to call us.

Sincerely,
Roger Greene
President

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