After setting the logon user for the 3 services, did you restart those services?
Do you have the settings correct for the other two sections of that article? Sounds like you need to divide and conquer. First, figure out all problems on the inside of your network that pertain to LightSpeed, ie users not showing up on reports, sites not being blocked. Second, figure out the problems with a single machine and using LightSpeed Guide, ie sites not being blocked, connection to the server from an outside address (firewall rules), getting updates while off the school network Third, tackle the terminal services issue. Have you tried LightSpeed support? They are usually pretty helpful in assisting with setup/functionality issues. ________________________________ From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Mueller, Mitch Sent: Monday, February 02, 2009 9:01 AM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] Lightspeed Help Ok. The service did not help. I still am able to get to any and all websites that I have blocked. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Sheets, Jake Sent: Monday, February 02, 2009 8:23 AM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] Lightspeed Help If it does not work internally, it will not work externally. The service settings may be the answer to both. ________________________________ From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Mueller, Mitch Sent: Monday, February 02, 2009 8:11 AM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] Lightspeed Help Ok. I'll give that a try. Thanks for that. Now what am I doing wrong with the LSGuide. I followed the installation instructions on the lightspeed wiki but still no luck. What am I missing on that? From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Sheets, Jake Sent: Monday, February 02, 2009 7:57 AM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] Lightspeed Help It is a service that runs on your server. See the following knowledgebase article. http://wiki.lightspeedsystems.com/display/KB/Required+Settings+for+Full+ Name+Resolution+-+Q11089 ________________________________ From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Mueller, Mitch Sent: Monday, February 02, 2009 7:55 AM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] Lightspeed Help We have the security agent installed on everything. I did it myself. But it does not always show up on the lightspeed management console. And what is the TTC Identification service. And how do I do that? From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Sheets, Jake Sent: Monday, February 02, 2009 7:51 AM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] Lightspeed Help Do you have the TTC Identification service running as a domain admin? How about the IP Magic services? The machines that you want to report on must have either the User Agent or Security Agent installed. Jake Sheets Sioux City Schools shee...@siouxcityschools.org ________________________________ From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Mueller, Mitch Sent: Monday, February 02, 2009 7:40 AM To: info-tech@aea8.k12.ia.us Subject: [info-tech] Lightspeed Help We need a little more help with the Lightspeed. We still are not getting any users to show up on our reports when using terminal services. Also we do not get a lot of users showing up on stand alone computer either. Is there some setting that I'm missing for that. I know I need to get the LSGuide installed on the terminal server first. Mitch Mueller Emmetsburg Schools mmuel...@emmetsburg.k12.ial.us
