Ol� Friedrich,
A Quint possui um modelo de maturidade chamado IPW Stages Model tamb�m dividido em 05 n�veis. 1 - INITIAL 2 - OPERATIONAL MONITORING (Perform and Measure) 3 - OPERATIONAL CONTROL (Achieve 'Internal fit') 4 - SERVICE CONTROL (Achieve 'External fit') 5 - SERVICE IMPROVING (Build in self-control) Esse modelo � dividido em Process features, People features e Resource features. Abra�o, Rodrigo Pementa On Mon, 24 Jan 2005 11:47:23 -0200, FCN Consulting <[EMAIL PROTECTED]> wrote: > > > Ol� > > os question�rios do Service Support e Service Delivery Self Assessment do > ITSF s�o d�vidas em N�veis de 1 a 5 com divis�es entre 1 e 4 (1,5, 2,5, 3,5 > e 4,5). > > Algu�m sabe que estes n�veis correspondem aos n�veis de maturidade do > Capability Maturity Model (CMM). > > Se n�o, algu�m tem uma id�ia como definir os n�veis de maturidade dos > processos ITIL. > > Abra�os > > Friedrich C. Niklaus > FCN Consulting Ltda. > Assessoria e Consultoria de Inform�tica > Tel.: (11) 4039-1811 > Cel.: (11) 8315-5918 > Internet: HYPERLINK > "http://www.fcnconsulting.com.br/"www.fcnconsulting.com.br > E-Mail: HYPERLINK > "mailto:[EMAIL PROTECTED]"[EMAIL PROTECTED] > > -- > No virus found in this outgoing message. > Checked by AVG Anti-Virus. > Version: 7.0.300 / Virus Database: 265.7.2 - Release Date: 21/1/2005 > > [Non-text portions of this message have been removed] > > ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ > Lista ITSM_BR - Gest�o de TI - Mantida por Gilberto Biasoto - IT Designers - > http://www.ITdesigners.com.br - > > ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ > > Para de descadastrar envie email para: [EMAIL PROTECTED] --- > > > Yahoo! Groups Links > > > > > ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Lista ITSM_BR - Gest�o de TI - Mantida por Gilberto Biasoto - IT Designers - http://www.ITdesigners.com.br - ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Para de descadastrar envie email para: [EMAIL PROTECTED] --- Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/itsm_br/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
