Trawick, James wrote:
> (taking the developers off this discussion...  they don't need to hear about
> stupid human tricks)
> 
> THANK you!
> 
> If I believed these people I'd think I was going crazy.  Notice how they
> never even paid attention to my offers to help out in documentation.  I've
> worked with several open projects in my time, and JBoss has proven to be by
> far the most closed-minded.  Don't get me wrong, they wrote a beautiful
> piece of code.  Just don't try to talk to them.

There _are_ a couple who will get out the propane torches pretty quick. 
Asbestos suits are really not optional on the dev list 8^\))
But do bear in mind that Scott Stark _was_ one of the people who pointed 
out that it was probably a credit card problem, and pointed you to the 
JBoss Group's 'store' email in order to resolve it.

As far as your offer to help with documentation, don't feel snubbed. A 
lot of people show up and say "I want to help" but turn out not to have 
as much time as they thought they did and never contribute after all. 
Most offers are taken a lot more seriously when they're stated as "I've 
done this/fixed this, here's a patch." Another thing to remember with 
the documentation is that the for-pay documentation supports development 
of JBoss pretty directly: there's developers who eat with that money. 
This means that the free documentation 'should' have a different focus 
than the for-pay, which, as I've said before, is normal in open source. 
Hence the quickstart notion.

Another issue can be a lack of understanding of the business environment 
that a lot of JBoss's potential users work in. In large companies, a 
vendor's balance sheet and longevity can be more important than the 
quality of their product. Where featurs and quality _are_ important, the 
first step is always finding what the vendor says their product will do, 
and I'm constantly surprised by the number of managers who are willing 
to believe the claims. As you've found, that kind of bullet-point 
braggadocio is hard to find on the JBoss site.

-danch


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