If I were getting blank screens like this, I'd be checking out my
computer security and doing a series of scans for malware of various
types, remembering that one of the things that malware that gets
through your defences does is to disable some or all of your security programs.
My instinct is that it is a memory problem so if the RAM is not bad,
it is being used up.
Something is wrong and it shouldn't be ignored.
However, looking at the Legacy web pages under Technical Support
there are a couple of other ideas about black screens in Legacy.
Check them out at:
http://www.legacyfamilytree.com/Help.asp#SolutionsOther
Cathy
At 01:15 AM 18/04/2008, you wrote:
Gary,
I agree with your comments regarding the possibility of heat
build-up or a defective RAM (or even worse the motherboard) being
the cause of the probelms Rhonda is having, but it is not the cause
of the blank screen problem.
Ron Ferguson
> From: [EMAIL PROTECTED]
> To: [email protected]
> Subject: Re: [LegacyUG] Blank Screens
> Date: Thu, 17 Apr 2008 07:23:50 -0700
>
> You might want to run your computer through the paces at www.pcpitstop.com.
> Last time I was there you could still do all the tests without registering,
> you just cannot save your results for future comparison.
>
> For those who are getting random crashes of Windows itself (like when you
> cannot Ctrl-Alt-Del to restart), two frequent causes are heat buildup (so
> open the computer occasionally and clean it out with compressed air) or bad
> RAM. The program Memtest86+ is valuable to determine if you have had a RAM
> chip go bad. It is available at http://www.memtest.org/
>
> Gary Templeman
>
> ----- Original Message -----
> From: "Rhonda Lucas"
> To:
> Sent: Thursday, April 17, 2008 6:37 AM
> Subject: Re: [LegacyUG] Blank Screens
>
>
>>I too have followed this with interest as I have been having a stack of
>> problems with Legacy since the last update actually.
>>
>> For no reason the icons on the screen will black out and I will lose the
>> text in the "names" panel and then when I click on a person the name is
>> also
>> missing. At first it was once or twice a week now it is sometimes 3 times
>> a
>> day, like today. Normally I will persevere: close the program and reopen
>> and all is good, but lately I have had to restart my computer each time
>> which is driving me nuts.
>>
>> Maybe I am developing a memory problem? not sure, I used to be able to run
>> several programs with legacy running, but now I run it on it's own since
>> this problem is intensifying.
>>
>> Just thought I would let you know your not isolated, it's also good to
>> know
>> I'm not :)
Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages:
http://www.mail-archive.com/[email protected]/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
